1. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-1 BUSINESS DRIVEN TECHNOLOGY Chapter Eighteen Creating a Wireless Organization

2. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-2 LEARNING OUTCOMES 18.1 Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace 18.2 Discuss three limitations to wireless devices and the effects they can have on an employee’s job performance 18.3 List and discuss the key factors inspiring the growth of wireless technologies 18.4 Describe the impact a mobile organization has on an employee

3. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-3 CHAPTER EIGHTEEN OVERVIEW Common examples of wireless devices – Cellular phones and pagers – Global positioning systems (GPS) – Cordless computer peripherals – Home-entertainment-system control boxes – Two-way radios – Satellite television

4. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-4 CHAPTER EIGHTEEN OVERVIEW Disruptive wireless technologies – WiMax wireless broadband – Radio frequency identification tags (RFID) – Micro hard drives – Apple’s G5 and AMD’s Athlon 64 processors

5. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-5 CHAPTER EIGHTEEN OVERVIEW Wireless device limitations include: – Cell phones increasingly include Web browsers, but lack the functionality and memory to run customized applications – Personal digital assistants (PDAs) originally lacking any communications capability are getting connectivity, but generally not to corporate networks – E-mail devices have surfaced in response to demand, but typically do not include such functions as voice

6. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-6 MOBILE AND WIRELESS TECHNOLOGIES Mobile – the technology can travel with the user, but it is not necessarily in real-time Wireless – gives users a live (Internet) connection via satellite or radio transmitters

7. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-7 BUSINESS DRIVER FOR WIRELESS TECHNOLOGY Wireless growth is occurring because: – Universal access to information and applications – The automation of business processes – User convenience, timeliness, and ability to conduct business 24x7x365

8. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-8 BUSINESS DRIVER FOR WIRELESS TECHNOLOGY United States Wireless Device Users

9. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-9 WIRELESS INDUSTRY OUTLOOK Global Internet and wireless users growth

10. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-10 WIRELESS INDUSTRY OUTLOOK Current Mobile Phone Users’ Applications Interest

11. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-11 THE WIRELESS CULTURE Wireless is making it more difficult to divide work from nonwork Over the last 10 to 15 years employees have seen a steady erosion of their personal time as their work day lengthens

12. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-12 CHAPTER EIGHTEEN Opening Case Study Questions 1.Why would Dell want to explore the wireless market for new opportunities? 2.With the emergence of mobile technologies, why should leading edge companies be concerned with the lack of compatibility between wireless applications? 3.How could Charles Schwab use wireless technology to increase its market share? 4.Do you think organizations that do not embrace wireless technologies are at a disadvantage? Explain your answer

13. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-13 CHAPTER EIGHTEEN CASE Watching the Weather The Weather Channel’s Web site, www.weather.com, features current conditions and forecasts for over 77,000 locations worldwide www.weather.com The Weather Channel uses wireless messaging to deliver “severe weather alerts” to subscribers’ cell phones and pagers

14. McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc. All rights reserved. 18-14 CHAPTER EIGHTEEN CASE QUESTIONS 1.Do you consider The Weather Channel’s use of wireless technology disruptive? Why or why not? 2.Review the key factors inspiring the growth of wireless technology and brainstorm a new service The Weather Channel could provide to its customers based on these factors 3.Determine who The Weather Channel’s competitors are and evaluate what it can do to protect its business