1. Brian Limperopulos Programs Manager IAM

2. IAM Programs IAM Governing Members’ Meeting How IAM serves its Governing Membership: Receivable Protection Program (RPP) Invoice Dispute Resolution Process IAM Code of Ethics Global Accreditation of the Industry-Led Inventory Standard IAM Shipper Guides Customs and Government Updates U.S. Customs Intensive Exams Distribution of your client’s Personally Identifying Information Federal Maritime Commission (FMC) Federal Motor Carrier Safety Administration (FMCSA)

3. BRIAN LIMPEROPULOS PROGRAMS MANAGER, IAM

4. IAM Receivable Protection Program (RPP) How does the RPP work? IAM insures the commercial invoices of all IAM members. If an IAM member goes out of business, a claim can be submitted for compensation. If all conditions are met, the claimant will receive reimbursement. At current participation levels, IAM can pay up to $4,000 USD per claim. If more members sign up, we can increase the amount of money that we pay out per claim. Have You Heard of the Invoice Dispute Resolution Process though? IAM Governing Members’ Meeting

5. Invoice Dispute Resolution Process IAM Governing Members’ Meeting antoinettec@jlbshipping.com Use IAM to Recover Money! IAM will intervene on outstanding invoice(s) whether they are Commercial or Military. This includes US Department of Defense work. Members who participate in the RPP can request IAM intervention on any outstanding invoices provided they are at least 90 days old. If a company does not pay, they are placed on the IAM Alleged Debtor List Alleged Debtor List is only available to RPP Participating Companies and is distributed monthly.

6. IAM Receivable Protection Program (RPP) Future Plans 152 Members Currently Enrolled – Unsustainable at that level Inclusion of RPP as an IAM Membership Benefit Bring all IAM Members into the Program More Members = Better and More Expansive Benefits! Potential inclusion of invoices stemming from U.S. Department of Defense (DOD) Business? More robust Invoice Dispute Resolution Process Alleged Debtor List will become more valuable with more Members. Bigger Claims Payouts with more Members! IAM Governing Members’ Meeting

7. IAM Code of Ethics IAM Governing Members’ Meeting antoinettec@jlbshipping.com Ethics Council Established on January 1, 2012 Ethics Council composed of IAM members from diverse regions and industry sectors to provide balance. Council adjudicated its first complaint this year. Important precedent set by Council on future complaints. Complaint will be used to educate members on ethical behavior. Provides IAM Members with an avenue for recourse if another member had not acted ethically

8. Industry-led Inventory Standards Exactly What Is In The Standards? First part codifies all data elements of a household goods shipment Second part provides the following: 1.A common format by which information is collected and transmitted between two users. 2.An electronic link between two different digital systems What is the Goal? ISO Accreditation as a Global Standard 1.Establishment of ISO Working Group 2.Global Standard could be attained by end of 2014 Widespread Adoption of Standard by Industry Industry Response to Future Imposition on Household Goods’ Shippers by Government and Customs Authorities IAM Governing Members’ Meeting

9. IAM Shipper Guides IAM Governing Members’ Meeting Shipper Guides provide country-specific customs information for more than 185 countries and territories around the world: Documents needed for duty-free import Specific policies for the import and export of HHGs All of these Guides have been Updated in the last year! Big Resource for IAM Members and Consumers

10. Distribution of Personally Identifying Information (PII) Short-term solution: Standardized Web Form on IAM website. Long-term solution: Blanket protection against this information being distributed to Vessel Manifest Information Companies. Intensive Exams at US Ports IAM Ongoing Data Collection to Gauge Member Experience Results indicate particular issues at the Port of Long Beach. While intensive exams still remain high, all other ports are in line with shipping volumes. Ongoing Efforts to Address These Issues With CBP Customs and Security Issues IAM Governing Members’ Meeting

11. Federal Maritime Commission (FMC) OTI Registration – Recommendation from Fact Finding Federal Motor Carrier Safety Administration MAP-21 Implementation Protect Your Move Campaign HHG Working Group Industry Associations Federal Agencies State Agencies and Law Enforcement Moving Fraud Summit How to best combat rogue operators? Regulatory Issues IAM Governing Members’ Meeting

12. Through the RPP, IAM gives you recourse to recover payments owed to you. A greater sense of security when trading with other IAM members because of the RPP, the Invoice Dispute Resolution Process, and the Code of Ethics. The development of the Industry-Led Inventory Standards provides the industry with a response to potential adverse customs policies. The Shipper Guides provide easily- accessed comprehensive Customs Information. We are constantly working on your behalf to protect your businesses through our government outreach and relations. Take Advantage of This Information IAM Governing Members’ Meeting

13. Brian Limperopulos Programs Manager IAM