1. CFO Summit The Business Value of IT Rick Devenuti Corporate Vice President & CIO Rick Devenuti Corporate Vice President & CIO

2. Sydney Chofu & Otemachi Les Ulis TVP Dublin Benelux Madrid Dubai Singapore Johannesburg Sao Paulo  72,000 mailboxes Microsoft IT Data Canyon Park Redmond Los Colinas Charlotte Chicago Milan Stockholm Munich  400+ supported MS sites worldwide  4.5M+ e-mail messages per day internally  >400 apps  50K employees  150,000+ PCs  >7,000 servers  Single Instance SAP Silicon Valley

3. Basic Practice 1 Create a mission statement and validate with executive management Evangelize it to the troops Communicate division’s role in the company to employees Know how your division contributes to the overall success of the company

4. Mission Sound Bites Integrated operations and IT Deliver focused, predictable trustworthy customer, client, and partner experience Being Microsoft’s first and best customer Protecting Microsoft’s physical and digital assets Measurement

5. Basic Practice 2 Develop your IT business measures to validate your success against the mission Simple Intuitive Sustainable Consistent

6. Basic Practice 3 Where is the business going? What key products are coming? What are the business priorities of subsidiaries? Create 18 month plan after understanding the company’s business objectives

7. Organization Alignment Client Architecture & Technology Planning Enterprise Infrastructure Services OEMCommercial Info Worker Business Solutions Devices Server & Platform Home & Enter. MSNMSN Home & Enter. Svc P&Ls IT & OPS Enterprise Application Services Corporate Security & Anti-Piracy Operations Services Client Services Microsoft.com

8. Basic Practice 4 Small group – no committees Eliminate old systems – no bridges Packaged products – limited access No paper Build applications to meet business needs

9. Alchemy.NET Architecture Role-Based Workflows Benefits Higher User Satisfaction Increased IT Agility Bigger ROI on CRM Investment User Interface Paradigm Shift Application-Centric to Work-Centric Seamless Source Data Integration Tailored to Specific User Roles Technologies Microsoft® Windows®.NET Enterprise Server (Beta 3) Internet Information Services 6.0 Microsoft Visual Studio®.NET Microsoft SQL Server™ 2000 Microsoft.NET Framework ASP.NET XML Web services ASP.NET Web Forms ADO.NET C# COM Interop Microsoft.NET Compact Framework Microsoft Mobile Internet Toolkit Revenue Reporting EventsMarketingSupportSales Force Automation

10. Connecting Things Together Controller Microsoft ERM Warehouse Microsoft SCM Service Center Microsoft CRM eBusiness Microsoft eCommerce Sales Team Microsoft CRM Exec Team Microsoft Analytics Operations Microsoft PSA Store Front Microsoft Point of Sale Employees Microsoft Bsn Portal Microsoft Business Solutions

11. Basic Practice 5 Talk to both business value and cost/benefit analysis Remove complexity Be prepared to discuss risk and issues for each item CEO needs to be 100% supportive

12. CIO Priorities Scenarios Measuring Value and TCO Integrating Business and IT Training Security

13. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. © 2002 Microsoft Corporation. All rights reserved. Microsoft Business Solutions