1. C 2009, The World Bank Group. All Rights Reserved. Mobile Phone Technology to empower citizens to support better governance Boris Weber, September 16, 2009

2. C 2009, The World Bank Group. All Rights Reserved. From Coffee … … to Data Collection with Cell Phones

3. C 2009, The World Bank Group. All Rights Reserved. 3 B ?

4. 4 Workshops Networking

5. C 2009, The World Bank Group. All Rights Reserved. 5 B Réseau GAC Network of Civil Society Organizations from Francophone Africa

6. C 2009, The World Bank Group. All Rights Reserved. 6 IT Coordinator CollectiveX Frontline SMS National representation of Reseau GAC (Focal point per country ) Coordinator Political Governance Coordinator Social Governance Coordinator Strategy and Development Coordinator External Relations Coordinator Local Governance Coordinator Economic governance ORGANIZATIONAL STRUCTURE OF RESEAU GAC

7. C 2009, The World Bank Group. All Rights Reserved. 7 B Frontline SMS

8. C 2009, The World Bank Group. All Rights Reserved. 8 SMS-based: Exchange - communicate Survey - set priorities Vote - decide quickly as a group

9. C 2009, The World Bank Group. All Rights Reserved. 9 Who should represent us at GAC Conf.? a)Cléophas b)Etienne c)Aliou d)Théodule

10. C 2009, The World Bank Group. All Rights Reserved. 10 + Instant access Great communication / voting tool as a complement to web-platform Facilitate network across thousands of miles Works well in Fragile States – One Administrator – weak link A tool that allows for joint administration through the web could be more sustainable Lessons learned:

11. C 2009, The World Bank Group. All Rights Reserved. 11 Networking Mobile Phone Technology to Empower Citizens to Support better Governance Service User Feedback Participatory Budgeting

12. C 2009, The World Bank Group. All Rights Reserved. 12 1. Establishment of Steering Committee 2. Diagnostic surveys + analysis 3. Draft of the National Anti- Corruption Strategy 4. Public dissemination + discussion 5. Revision of the National Anti Corruption Strategy 6. Implementation by Government 7. Monitoring and Evaluation of Anti-Corruption Strategy WBI Technical Assistance WBI’s GAC diagnostic process

13. C 2009, The World Bank Group. All Rights Reserved. 13 Citizen Report Cards (CRC) Participatory surveys on user satisfaction with public service delivery Adapted from private sector experiences with measuring client satisfaction More than empirical data collection: o Citizens “signal” agencies about their performance and pressure for change o Media and civil society accompany the measurement process o Short route of accountability

14. C 2009, The World Bank Group. All Rights Reserved. 14

15. C 2009, The World Bank Group. All Rights Reserved. Public Service ? Public Service Citizen Report Cards (CRC)

16. C 2009, The World Bank Group. All Rights Reserved. Citizen Report Cards in Bangalore, India

17. C 2009, The World Bank Group. All Rights Reserved. Challenges: Often one-off exercise Requires a strong organization that takes responsibility and monitors process Costly to repeat 17 Citizen Report Cards (CRC)

18. C 2009, The World Bank Group. All Rights Reserved. 18 B A Advantages: Automated process Real-time information Less prone to data corruption Cost-effective Sustainable

19. C 2009, The World Bank Group. All Rights Reserved. 19 “The slim guy Eguren listens to you and gives you an answer”

20. C 2009, The World Bank Group. All Rights Reserved. 20

21. C 2009, The World Bank Group. All Rights Reserved. 21 Public Service Web: database & analysis Govern- ment Voice SMS Civil Society Service Provider Web

22. C 2009, The World Bank Group. All Rights Reserved. 22 Please call: +1XXX – XXX - XXXX

23. C 2009, The World Bank Group. All Rights Reserved. 23 B

24. C 2009, The World Bank Group. All Rights Reserved. 24 B

25. C 2009, The World Bank Group. All Rights Reserved. 25 B A

26. C 2009, The World Bank Group. All Rights Reserved. 26 Income Group Monthly basket of internet use Monthly basket of mobile use Broadband Prices USD% monthly per capita income USD% monthly per capita income USD per 100 kbit/s % monthly per capita income High$220.9$150.7$162.1 Upper-middle$224.9$122.6$194.9 Lower-middle$2419.7$117.6$9371.8 Low$44172.0$1354.9$186909.0 World$2955.2$1318.3$72225.1

27. C 2009, The World Bank Group. All Rights Reserved. 27 Mobile phone technology Advantages: Lowest gender gap of all ICT tools Increasingly inclusive of the poor Reaches illiterates Impressive infrastructure in Fragile States

28. C 2009, The World Bank Group. All Rights Reserved. It’s for real

29. C 2009, The World Bank Group. All Rights Reserved. Social Accountability Budget Analysis Expenditure Monitoring Performance Monitoring Budget Formulation Civic Engagement Participatory Budgeting Independent Budget Analysis PETS Citizen Report Cards

30. C 2009, The World Bank Group. All Rights Reserved. 30 Networking Mobile Phone Technology to Empower Citizens to Support better Governance Service User Feedback Participatory Budgeting

31. C 2009, The World Bank Group. All Rights Reserved. 31 Playground, Santo Andre

32. C 2009, The World Bank Group. All Rights Reserved. Participatory Budget Porto Alegre Preparatory Meetng Review previous budget Discuss thematic priorities Regional / Thematic Plenaries Vote on thematic priorities Elect Dele- gates Forum of Delegates Review reve- nues & expen- ditures Prioritize requests under each theme Municipal Assemble Submit Works and Services priorities to the City Participatory Budget Council Prepare Budget with City Admin- istration Vote and submit Budget Plan 32 Citizens Delegates Councilors

33. C 2009, The World Bank Group. All Rights Reserved. 33

34. C 2009, The World Bank Group. All Rights Reserved. Porto Alegre 34

35. C 2009, The World Bank Group. All Rights Reserved. 35 Caxias do Sul (2002) Public Assemblies Voted: Public Works and Services Priories: 1st Improvements in Street Networks 2nd Education 3rd Sanitation 4th Health 5th Sport and Leisure 6th Culture 7th Transportation 8th Housing 9th Public Services 10th Agriculture Policy 11th Water and Sewerage

36. C 2009, The World Bank Group. All Rights Reserved. 36 Early Vote on Thematic Priorities Vote on Projects Budget Preparation / Submission Communication & Vote Which priority areas Mobile Vote Communication Results of 1 st Vote Where to go for Plenaries Communication Results of Plenaries Final Budget

37. C 2009, The World Bank Group. All Rights Reserved. 37

38. C 2009, The World Bank Group. All Rights Reserved. 38 Networking Mobile Phone Technology to Empower Citizens to Support better Governance Monitoring and Expenditure Tracking Polling System Public Sector Performance Other: Service User Feedback Participatory Budgeting

39. C 2009, The World Bank Group. All Rights Reserved. WBI’s Innovation Practice 39

40. C 2009, The World Bank Group. All Rights Reserved. 1) Eligibility Screening (for compliance with competition requirements) e.g. 20% screened out – out of 200 160 proposals filtered 2) Expert-Jury evaluation selects e.g. out of 160 50 proposals selected Optional: Community Voting Target: e.g. 200 proposals selected Idea Development Target: e.g. 2000 proposals posted Expert Jury Selection Target: e.g. 50 proposals selected Open collaboration Closed group collaboration Filtering process through community voting Simple submission Cut-off date to submit proposals (No alterations are allowed after this point in time) ------------------------------------ Possible end of the competition ------------------------------------ Timeline Timeline WBI Innovation Radar

41. C 2009, The World Bank Group. All Rights Reserved. Your vote http://surveys.plumvoice.com 41

42. C 2009, The World Bank Group. All Rights Reserved. 42 Boris Weber bweber1@worldbank.org Alfredo Gonzalez Briseño agonzalezb@worldbank.org World Bank Institute – Governance http://www.worldbank.org/wbi/governance Governance Matters Blog http://governanceblog.worldbank.org