1. David Sloan Business Development Manager

2. WHO ARE WE? Action on Hearing Loss is the new name for RNID. We’re the charity working for a world where hearing loss doesn't limit or label people, where tinnitus is silenced – and where people value and look after their hearing.

3. LOUDER THAN WORDS™ Our access charter mark 10 quality standards Current recipients: –Northern Ireland Assembly –Identity & Passport Service (NI) –Various JCP Districts in South Dealing with over 100 current customers across UK

4. 10 STANDARDS: Train staff to communicate with customers Have clear and visible deaf-aware policies Provide clear information about your products & services Use appropriate equipment & maintain it correctly Create a good listening environment Produce and follow clear health and safety procedures Meet requests for communication support Be comfortable & familiar with the Text Relay service Consult customers & staff Be open about your employment practices

5. WHAT’S INVOLVED? 1. We benchmark you…. 2. You implement the recommendations… 3. We come back and audit you!

6. QUOTE “ The Northern Ireland Assembly is extremely proud to be the first legislature in the United Kingdom to receive this award. We are committed to ensuring that the Assembly is a welcoming and accessible space for all who wish to visit and participate in the democratic process.” William Hay Speaker, NI Assembly

7. LOUDER THAN WORDS™ WILL HELP YOUR BUSINESS…. Your customer base will increase Your customers will be loyal Our process will enhance staff synergy Listen to us we’re the experts You won’t just be deaf aware You’ll get access to other specialised services You’ll unlock your potential as an employer

8. ASK YOURSELF: Do we have hearing enhancement systems in place? Are they checked? How? Can staff make & receive calls via Text Relay service? Are staff aware of the barriers people with hearing loss experience? Do we have a process in place for how we communicate with deaf patients? Do we know our staff with hearing loss?

9. QUOTE “It doesn’t take a great deal of money to provide accessibility, just a bit of thought and willingness to change” Sally Huggins Magna Housing Association

10. EXAMPLE: HOSPITAL SETTING Before (barriers): Intercom system in operation No signage in lifts No Text Relay prefix on marketing materials No loop provision No staff training specifically relating to hearing loss

11. EXAMPLE: HOSPITAL SETTING

12. EXAMPLES: HOSPITAL SETTING

14. OUR PRICE PROMISE Single point of contact throughout Charges will vary Social enterprise model – reinvested to the charity

15. MAINTAINING YOUR COMMITMENT Year 1 Self-Assessment Year 2 Self-Assessment Year 3 Re-Audit

16. MORE INFO? louderthanwords@hearingloss.org.uk

17. ANY QUESTIONS?