1. quality assurance department quality assurance department quality assurance department Overall Fife Hospitals Catering Patient Questionnaire October - December 2010 quality assurance department quality assurance department quality assurance department How would you rate The taste of the meals Excellent, good or acceptable 93% Poor or very poor 4% Missing data 3% The appearance of the meals Excellent, good or acceptable 91% Poor or very poor 5% Missing data 4% The temperature of the meals Excellent, good or acceptable 89% Poor or very poor 7% Missing data 4% The portion size of the meals Excellent, good or acceptable 91% Poor or very poor 3% Missing data 6% Drinks & snacks Were you offered: Condiments Yes 88% No 5% Don’t know 1% N/A 2% Missing data 4% Hot/cold drinks Yes 94% No 2% Missing data 4% Mid-morning snacks Yes 78% No 11% Don’t know 1% N/A 3% Missing data 7% Mid-afternoon snacks Yes 77% No 11% Don’t know 1% N/A 3% Missing data 8% Mid-evening snacks Yes 78% No 6% N/A 7% Missing data 9% Fresh drinking water Yes 93% No 2% N/A 2% Missing data 3% Service Are you given the chance to wash your hands before your meals? Yes 86% No 6% Don’t know 2% N/A 1% Missing data 5% Are the staff who serve the meals pleasant and helpful? Yes 95% No 1% Don’t know 1% Missing data 3% Are your meals served at appropriate times? Yes 93% No 1% Don’t know 2% Missing data 4% Are you given adequate time to finish your meals? Yes 94% No 1% Not applicable 1% Missing data 4% If you need help to eat your meal, did you get it? Yes 31% No 5% Don’t know 2% N/A 50% Missing data 12% If you require adapted cutlery did you receive it? Yes 27% No 5% Don’t know 3% N/A 57% Missing data 8% Are your meals ever interrupted? Yes 18% No 68% N/A 7% Missing data 7% Overall Rating of Catering Service 94% Considered it to be excellent, good or acceptable 3% Considered it to be poor or very poor 3% Missing data Menu Choice and Content Did you receive a ‘Question of Catering’ leaflet? Yes 41% No 35% Don’t know 14% N/A 3% Missing data 7% Was the meal ordering system easy to understand? Yes 89% No 3% Don’t know 2% N/A 4% Missing data 2% Were you aware that you could choose a large or small portion? Yes 81% No 14% Don’t know 3% Missing data 2% Do you select your own meals? Yes 94% No 2% N/A 2% Missing data 2% Is the meal ordering system easy to use? Yes 92% No 3% N/A 2% Missing data 3% Do the menus provided meet your dietary needs? Yes 78% No 5% Don’t know 3% N/A 10% Missing data 4% Do you always receive the meal you ordered? Yes 81% No 11% Don’t know 3% N/A 3% Missing data 2% If not, were you offered a replacement meal? Yes 81% No 19% Is there usually something on the menu to your liking? Yes 89% No 6% Don’t know 1% N/A 2% Missing data 2% Was there enough choice of vegetarian or vegan meals? Yes 22% No 6% Don’t Know 8% N/A 53% Missing data 11% Are you on: Special diet Yes 18% No 74% Missing data 8% Therapeutic Diet Yes 1% No 65% Missing data 34% Religious diet Yes 1% No 65% Missing data 34% Ethnic diet No 65% Missing data 35% If yes, were your needs met during your hospital stay? Special diet Yes 88% Missing data 12% Therapeutic diet Yes 50% Missing data 50% Religious diet Yes 33% Missing data 67% The food offered For breakfast is: Excellent, good or acceptable 85% Poor or very poor 5% N/A 5% Missing data 5% The food offered for lunch is: Excellent, good or acceptable 91% Poor or very poor 4% Missing data 5% The food offered for evening meal is: Excellent, good or acceptable 83% Poor or very poor 5% N/A 5% Missing data 7% A total of 237 questionnaires were completed for the period October - December 2010 overall Fife Hospitals. 57% was completed by patients, 5% by patient representative, 36% by staff members on patients behalf & 2% missing data