1. The Dynamics of Flow Jacques Hovens Saxion University of Applied Science Department of Applied Psychology

2. Flow Csikszentmihalyi (1990, 1998), Flow Seligman (1999), Positive Psychology Kahn (1990), Bakker (2009), Engagement: –Vigour –Dedication –Absorption Work Demands and Flow Personal Resources and Work Resources Engagement and Performance

3. Work Demands

4. Emotional Demands Mental Demands Physical Demands Time Pressure Work Overload

5. Personal Resources

6. Job Demands-Resources-Model Psychological Capital –Luthans & Youssef (2007), PsyCap: –Self-Efficacy, Optimism, Hope & Resilience Self-Determination Theory Pure Intrinsic Motivation –Deci & Ryan (2000), Vansteenkiste (2009), –Autonomy, Belongingness & Competence

7. Work Resources

8. Autonomy Output management Feedback, Social Support Coaching Learning opportunities Training Challenges

9. Performance

10. Role breath efficacy Role flexibility Innovation Creativity Proactive behavior Job performance Customer satisfaction Stress resistance Productivity

11. Personal Resources Work Resources Work Demands Work Engagement Performance Job Demands-Resources-Model of Engagement (Bakker & Demerouti, 2008)