1. Twitter: @flowchainsensei Rightshiftin g practicalitie s ScanDev 2013 Göteborg March 2013

2. Twitter: @flowchainsensei Bob Marshall @FlowchainSens ei Head of Product Development Flow CPA Global

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5. Bitter Tears

6. Twitter: @flowchainsensei Does Anyone Care?

7. Twitter: @flowchainsensei Our Cause “This world of ours… must avoid becoming a community of dreadful fear and hate, and be, instead, a proud confederation of mutual trust and respect.” ~ Dwight D. Eisenhower

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14. The Marshall Model

15. Twitter: @flowchainsensei Mindset

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19. The Four Mindsets

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22. The Three Transition Zones

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24. Practicalities

25. Twitter: @flowchainsensei How to Rightshift?

26. Twitter: @flowchainsensei Incremental change

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28. Transitions Lots of options open to us!

29. Twitter: @flowchainsensei The Three Transition Zones Transitions

31. Option 1: Productive Dialogue First Transitions Assumes: Shortage of dialogue skills Meaningful dialogue matters Cf. Argyris, Bohm, etc.

32. Option 2: Get knowledge Transitions (With a view to changing the system) Go to the Gemba, accompanied by the managersGemba Study the system (the way the work works) Understand the work, from the customers’ view Follow the path of Purpose -> Measures -> Method

33. Make things visible Limit Work in Progress Manage flow Make policies explicit Improve collaboratively Option 3: Kanban Transitions

34. Asking “What’s going well?” Deciding “What should we do more of?” Posing “The Miracle Question” c.f. Solutions FocusThe Miracle Question Adopting the position that “People already have all the resources they need to achieve their goals” Following the precepts of e.g. P.E.R.M.A. (Seligman)P.E.R.M.A. (Seligman) Option 4: Positive Psychology Transitions

35. G.R.O.W.: Goals (What are we trying to achieve?) Reality (Where are we now with respect to our goals?) Options (What options do we have?) Will (What will we commit to doing?) Option 5: Coaching, Conversations Transitions

36. cf. Guy Kawasaki Option 6: Selling the Dream Transitions

37. JFDI! Option 7: Capture the Flag Transitions

38. See the workforce as “the customer” Option 9: Emotioneering Transitions

39. a.k.a. The Last Mile First Option 10: Servant Leadership Transitions

40. Is purpose important? What about consensus? And dialogue? Which of the principles mentioned herein do we think count? And in what order, if any? Option 11: Consensus Transitions

41. a.k.a. Interactive Planning (Ackoff) “The best place to begin an intellectual journey is at its end.” ~ Russell L. Ackoff Option 12: Reference Projection Transitions

42. What to change? What to change to? How to effect the change? Option 13: Theory of Constraints Transitions

43. cf. Kahane’s “Solving Tough Problems” Option 14: Scenario Modelling Transitions

44. cf. Tom Gilb Identify stakeholders and their needs Quantify those needs Consider solutions’ impact Option 15: Competitive Engineering Transitions

45. Step 1: Create Urgency Step 2: Form a Powerful Coalition Step 3: Create a Vision for Change Step 4: Communicate the Vision Step 5: Remove Obstacles Step 6: Create Short-term Wins Step 7: Build on the Change Step 8: Anchor the Changes in Corporate Culture Option 16: Kotter’s Change Model Transitions

46. cf. Ray Immelman’s “Great Boss, Dead Boss” Option 17: Tribes Transitions

47. Mitigating Organisational Cognitive Dissonance Option 18: Skunkworks Transitions

48. Progressively drain the old organisation and transfer its valuable components into the new Option 19: Pouring Transitions

49. Cf. Patrick Lencioni’s “The Advantage” “The single greatest advantage any company can achieve is organisational health. Yet it is ignored by most leaders even though it is simple, free, and available to anyone who wants it.” ~ Patrick Lencioni Option 20: Organisational Health Transitions

50. Option 21: The Enlightened Organisation Transitions

51. Make existing cognitive frames visible Transition to new cognitive frames Option 22: Frame & Reframe Transitions

52. Empathy Observations Feelings Needs Requests Option 23: Nonviolence Transitions

53. Twitter: @flowchainsensei Take-away It’s how you look at the world

54. Twitter: @flowchainsensei Thanks! Twitter: @flowchainsensei Blog: http://flowchainsensei.wordpress.comhttp://flowchainsensei.wordpress.com LinkedIn Group: UK Rightshifting Network