1. Prince William SHRM It’s a Matter of Style! Save time, money and effort… Look Beyond Technical Competence When Recruiting in Today’s Market Katharine Giacalone The Corporate Nanny™ May 2, 2012 © 2011 Giacalone and Associates LLC

2. Agenda In this workshop we will: Assess your Playground Personality© and Who’s Who in the interview seat Use the “hiring formula for success” Catch the signals - listen to the words & watch Describe your Company’s culture – the truth! Practice reframing your current interview questions ©2011 Giacalone and Associates LLC

3. Meet The Corporate Nanny™ Think of an interview question(s) that Work for you? or Don’t work for you? Let’s talk. Let’s put them aside and see if we can rewrite them at the end of the workshop! ©2010 Giacalone and Associates LLC

4. Hiring Formula for Success Apply the rule: Technical Skills + Candidate’s Style + Match to Company Culture = Successful Candidate Assuming technical competence…now what? ©2011 Giacalone and Associates LLC

5. Break “The Golden Rule…” “Treat others as you would have them treat you.” AND, REPLACE IT WITH “Communicate with others the way THEY would like to be communicated with, not how YOU like to be communicated with!!!” ©2011 Giacalone and Associates LLC

6. Being self-aware is key! ©2011 Giacalone and Associates LLC What type of kid were you on the elementary school playground? Let’s take a look…

7. How do you see yourself? I: 1.Need to make sure everyone is ok 2.Collaborate with everyone 3.Need to build trust 4.Appreciate communication 5.Am loyal to my staff and company ©2010 Giacalone and Associates LLC I: 1.Am seen and heard 2.Am action-oriented 3.Fun to be with 4.Hate routine 5.Like to be in the moment I : 1.Value education, intellect and competence 2.Operate from my gut 3.Am seen as the subject matter expert 4.Like to offer my opinions 5.Think I know it all I: 1.Like to manage by scheduling 2.Create and use timelines 3.Am extremely dependable and reliable 4.Am decisive 5.Sometimes nitpick the issues

8. Introduction of Playground Personalities© Peacemakers appreciate communication and collaboration. How do you spot a Peacemaker? If you are in a meeting, and a staff member’s eyes start to bulge when two other staff members are having a disagreement – that’s a clue! ©2011 Giacalone and Associates LLC Revolutionaries hate routine and schedules and prefer to adapt to the moment at hand. If you are talking to a Revolutionary you’ll know it – because you’ll find yourself saying “Where did that come from?” Steamrollers are smart, highly opinionated and can solve complex problems. You know you are working with a Steamroller when they take the opposing view point and keep the ideas floating at 30 feet instead of on the ground! Organizers are highly structured and decisive. If a staff member comes to a meeting with charts, Excel spreadsheets, colored coded paper – make no mistake, you are working with an Organizer!

9. Let’s talk… What “pops” out for you? What are the upsides/downsides of each description? How can this relate to interviews? ©2011 Giacalone and Associates LLC

10. Who’s Who? Apply the rule: Application + Observation + Listening = Accurate Assessment of Who’s Who ©2011 Giacalone and Associates LLC

11. Who’s Who? ©2010 Giacalone and Associates LLC The Peacemaker Needs to make sure everyone is okay The Revolutionary Hates routine and prefers to act now and ask for forgiveness later The Organizer Lives by scheduling, timelines & lists The Steamroller Values education, intellect & competence

12. Who’s Who? – Watch Closely… ©2011 Giacalone and Associates LLC The Peacemaker Polite; makes definite eye contact The Revolutionary Vivid responses; may even tell a joke The Organizer Provides clear examples; is exact The Steamroller Complex answers; tells a story

13. Who’s Who? – Listen Up! ©2011 Giacalone and Associates LLC The Peacemaker I feel… The Revolutionary I don’t like… The Organizer I think… The Steamroller I believe…

14. Who is sitting in the interview seat? ©2011 Giacalone and Associates LLC The Peacemaker Affiliation The Revolutionary Action The Organizer Structure The Steamroller Meaning

15. Clues from Candidates’ Answers – Don’t Miss Them! ©2011 Giacalone and Associates LLC Peacemakers - includes people and makes it personal Revolutionaries - makes it short, action- oriented and to the point Organizers - identifies points using bullets and short phrases Steamrollers - thinks big picture and doesn’t ask many questions

16. Some Company Cultures… Performance mgt systems Management styles Accessibility to leadership Decision making processes Entrepreneurial spirit Degree of customer focus Innovation & creativity Speed to market Level of risk taking More???? ©2011 Giacalone and Associates LLC

17. Recognizing Company Cultures Spend the time observing your company’s behaviors, values and norms. Reflect on the “what” & “how” questions: What is it like to work here? How do things get done here? Acknowledge the company culture and it’s Playground Personality! ©2011 Giacalone and Associates LLC

18. Slogans - Let’s Practice ©2011 Giacalone and Associates LLC FedEx Kinko's Slogan

19. Knowing Who’s Who + Company Culture…now what? Your Mission: Figure out if the candidate’s Playground Personality matches the company culture --- on your feet! For example: If you know your company is entrepreneurial and the candidate appears to be an Organizer – how can you reframe an interview question to get more from the candidate? ©2011 Giacalone and Associates LLC

20. Knowing Who’s Who + Company Culture…now what? Your Mission: Figure out if the candidate’s Playground Personality matches the company culture --- on your feet! For example: If you know your company is routine and has a set pace, i.e., manufacturing and the candidate appears to be a Revolutionary – how can you reframe an interview question to get more from the candidate? ©2011 Giacalone and Associates LLC

21. Your Turn Let’s talk about the interview questions that you want to rewrite… Current question: New question: Let’s discuss! ©2011 Giacalone and Associates LLC

22. Ask The Corporate Nanny™ ©2010 Giacalone and Associates LLC Thank You & Good Luck! Check out www.thecorporatenanny.netwww.thecorporatenanny.net Sign up for my monthly newsletters! Buy Oops! I’m The Manager! on Amazon!