1. BUISNESS PLANNING Chris Harris Urology Project Manager Borders General Hospital Melrose Roxburghshire.

2. “Planning is everything. Plans are nothing.” US President Eisenhower

3. How to get started. Where are we now? Where are we going? How do we get there?

5. Mission Statement Do you have a shared vision? Is everyone signed up to it? What are your aims and objectives? Plan should run for next three years.

6. Service Review Where are we now? Local Review. SWOT analysis. Collect data, ask for help. Information will help to inform decision making.

7. Service Review What do you currently provide? Is there anything significant about your area? i.e. Retirement area. Seasonal, population increases. Isolated/rural.

9. Service Review Who uses service most? Any bottle necks? Waiting list problems? Carry out Audit,ask for help. Patient satisfaction surveys.

10. Aims and Objectives. Three Aims:- What are the current ‘hot’ issues? Objectives:- Short Term. Medium Term. Long Term.

11. SWOT Strengths Weaknesses Opportunities Threats

12. SWOT ANALYSIS. Strengths and Weaknesses are INTERNAL. Opportunities and Threats are EXTERNAL. Try to connect up Strengths with Opportunities and Weaknesses with Threats.

13. New World Wine Company Strengths We make the highest quality of wine outside France. Opportunities Capitalise on growing supermarket popularity of New World Premium Wines Weaknesses Slow production due to quality assurance team being permanently hung- over. Threats Medical reports declare that 12 glasses a day is not as good for you as previously thought.

14. Resources and Funding What staffing do we have now? Look at grades and skill mix. Funding to be sourced. What we will need in future. Skill mix changes/sharing of staff. Any mid –long-term initiatives? Income generation? Fund raising/WRVS.

15. Negotiation Preparation Opening Bargaining Closing

16. Negotiation Skills Whose desk is this going to land on? Whose targets will this development best meet? Focus your thoughts and ideas. Be clear and concise. Write an Agenda and use it! Avoid confrontation. Stability of outcome is important.

17. Risks P Political E Economic S Social [or Staffing] T Technological

18. Go Ahead Get started! Tell everyone---then tell everyone else!! Measure everything! Audit audit audit!! Produce regular reports/updates

19. GOOD LUCK!! Good Luck !