1. Prevention Strategies The Facility can prevent abuse and neglect by : Educating staff, residents and families about abuse, neglect and concerns. Observing resident staff interaction. Encouraging and supporting the reporting of suspected abuse, neglect and concerns. Investigating ALL reports of abuse, neglect and concerns.

2. Education Emphasize that ALL employees at our facility are MANDATED reporters. Begin abuse and neglect education at orientation. Mandatory inservice (100% compliance) on abuse and neglect education. Educate families and residents on Bill of Rights, Ombudsman information and location of literature.

3. Observation Management involved in day-to-day resident/employee routine (hands-on dining, lead activities). Observation audits that address procedures to include customer service. Family and resident interviews-How are things going?

4. Reporting Make staff feel comfortable coming forward with allegations of abuse, neglect or concerns, even in the face of peer pressure. ANYONE can file a concern report on behalf of a resident, family or visitor. All claims of abuse, neglect, and concerns are taken seriously. Advise all parties on protection of retaliation and individuals right to confidentiality.

5. Investigating Provide for the immediate safety of the resident!-call law enforcement if criminal in nature. Communicate incident to supervisor and administration immediately. All persons on the floor at the time of the allegations MUST be interviewed. Staff need to write statements Take suspected employee(s) to a non-care area and obtain written statement(s) Suspend suspected employee(s) pending outcome of the investigation.

6. Summary A-Always investigate B-Be observant. U-Urgent notifcation S-Safety of the resident 1 st E-Educate, Educate, Educate

7. Questions or Concerns? Thank you!