1. Patient Opinion and the Commissioning Support Units

2. Our Senior Team

3. Mission To delight our customers by providing outstanding business solutions

4. Our Business £57m business covering a wide ranging portfolio and growing 15 clinical commissioning groups (CCGs) in West and South Yorkshire and Bassetlaw, which represent over 500 member GP practices and serve a population of 3.9 million. We also provide services to the NHS England, national, regional and area level, provider trusts, public health and CCGs across Yorkshire and Humber. Circa 650 staff and a pool of Associates working on our behalf

5. Our services Business intelligence Communications, engagement and diversity Continuing healthcare Finance Governance Information technology Medicines management Primary care development Procurement Provider management Transformation Workforce and organisational development

6. Patient Opinion & the CSU Focus on the patient experience Focus on post Francis recommendations Focus on the impact of the experience on the services offered Focus on the assurance process and input to Quality and Contract Monitoring A ‘watched voice’ for better care delivery Partnership

7. Our Future Business Strategy To innovate Create value for our CCGs and other customers Solve problems in urgent care, QIPP and Quality Support, lead and deliver Transformation Focus on enabling mobile working and efficient delivery Do things at scale in an evidenced way e.g. Individual Funding Reviews and Medicines Management

8. Questions