1. Promoting a Safe Environment for Residents & Staff By: Tom Thompson and Maria Freidlund Galtier Health Center

2. We also recognize and promote diversity. You have to keep communication open and set an example: All hands dining program and main dining room breakfast is done by non-nursing staff and managers seven days a week. Manager on Duty on the weekends Purchase only universal mop handle. Keep list of languages staff speak Clinical site for students from St Paul College.

3. To increase diversity you can: Recruit staff from such places as International Institute Recruit in some of your local papers such as The Hmong Times etc. We have a special care unit for SE Asians Be involved in your community Meals on Wheels ESL class Maria (DON) on advisory committee at St Paul College

4. Behavior Based Interviewing Sample questions: 1. Tell me about a time that you disagreed with a supervisor or a co-worker. How did you handle this? 2. Tell me something you have done in your career that you are proud of. 3. Tell me about a time you when you had to persuade an individual to change their behavior. 4. Tell me about a time you received praise. 5. Tell me about a time when you had to deal with a difficult resident/customer. 6. Tell about a time when you had a satisfied customer. Someone who is better off because of the service you provided.