1. >>DEPARTMENT OF MANAGEMENT AND MARKETING Week 8: Writing components assignments Marae visit last Tuesday, Graduation today. Assignment two writing guidelines. Groups – additional team members, Team work time to meet in teams later tonight. Next week Stand out from the crowd.

2. >>DEPARTMENT OF MANAGEMENT AND MARKETING Report to a client Key questions to ask yourself when writing a report: Who is the report being written for? What are their needs? What are their expectations? What does assignment require?

3. >>DEPARTMENT OF MANAGEMENT AND MARKETING Basic report structure Deductive Inductive Title page Introduction conclusions Discussion (Recommendations) Conclusions Discussion (Recommendations) References

4. >>DEPARTMENT OF MANAGEMENT AND MARKETING Title page Covering letter or memo Executive summary Table of contents Preliminary sections Introduction Discussion Conclusion (Recommendations) References Basic report sections Appendices Supplementary sections Report with supplementary sections - Inductive style

5. >>DEPARTMENT OF MANAGEMENT AND MARKETING To identify the report topic and scope or extent of investigation (Identify the person who authorised the report and the date of authorisation Acknowledge any assistance in preparation of the report Indicate willingness to provide further information The aim of a letter

6. >>DEPARTMENT OF MANAGEMENT AND MARKETING Covering letter

7. >>DEPARTMENT OF MANAGEMENT AND MARKETING Critical points Address panel/ letter head sequence, spacing, no punctuation Date Who are you writing to? What’s missing from address ? Dear? Subject heading Three paragraphs – enclosed, acknowledgments, please contact me if you have any queries.. Yours sincerely…. Kia tau te rangimarie Signature !!! Whose signature? Covering Letter

8. >>DEPARTMENT OF MANAGEMENT AND MARKETING Title Date Author Commissioner Paper number and title ??? Title page Unitec cover sheet signed by team members, or title page if Unitec form submitted off line

9. >>DEPARTMENT OF MANAGEMENT AND MARKETING EXECUTIVE SUMMARY The purpose of this report was to analyse management conflict at the Southland Branch of ‘Communicate’. Specific objectives were to identify key problems and offer recommendations to Regional Management. Problems were located in the organisation’s structure, management style and lack of communication channels, especially between the branch manager and the supervisors. The report recommends a major restructuring of the branch, training for key personnel and clarification of job descriptions. EXECUTIVE SUMMARY The purpose of this report was to analyse management conflict at the Southland Branch of ‘Communicate’. Specific objectives were to identify key problems and offer recommendations to Regional Management. Problems were located in the organisation’s structure, management style and lack of communication channels, especially between the branch manager and the supervisors. The report recommends a major restructuring of the branch, training for key personnel and clarification of job descriptions. Objectives Aim Key findings Recommendations

10. >>DEPARTMENT OF MANAGEMENT AND MARKETING Roman numerals Arabic numerals Logical structure (numbering) Headings identical to report Table of contents

11. >>DEPARTMENT OF MANAGEMENT AND MARKETING Purpose Objectives (implicit) Context, problem Commissioner Main findings Assumptions Introduction

12. >>DEPARTMENT OF MANAGEMENT AND MARKETING Concise Relate to Objectives Numbered list Order of importance or parallel to Conclusions Clear, specific Future focus Action-focused, feasible Recommendations

13. >>DEPARTMENT OF MANAGEMENT AND MARKETING Conclusions vs. Recommendations Conclusions Recommendations Numbered list Most important first Most important first OR follow conclusions Specific, clear Concise present situation Future (solutions) Relate to objectives relate to conclusions and discussion key findings (Justified) opinions Action-focused, Feasible Assignment 3 asks for ?

14. >>DEPARTMENT OF MANAGEMENT AND MARKETING Discussion The discussion is the main body of the report, it: explains conclusions justifies recommendations takes two-thirds to three-quarters of the word length has a logical structure has numbered headings

15. >>DEPARTMENT OF MANAGEMENT AND MARKETING Discussion

16. >>DEPARTMENT OF MANAGEMENT AND MARKETING Theory linked to practical issues Clear, logical headings Hierarchical numbering

17. >>DEPARTMENT OF MANAGEMENT AND MARKETING Sentence case Italics Alphabetical Punctuation Hanging indent References (APA style) Single line spacing refs

18. >>DEPARTMENT OF MANAGEMENT AND MARKETING Appendices Appendices should be: relevant a detailed explanation numbered (or lettered) given a title listed in the table of contents arranged in order they are mentioned in text neatly and clearly set out

19. >>DEPARTMENT OF MANAGEMENT AND MARKETING 4. DISCUSSION 4.1 Business Communication In any organisation, information flow is the life-blood of the business. Josephs (2007) advises that communication is the medium through which action is introduced into the structure of the organisation. Billings (2006) believes that without effective communication businesses fail and relationships wither. Manager/Accountant There is little effective management or communication practice between these positions. The supervisory difficulties have surfaced many times, yet no training plan has been developed. The branch manager infers he cannot handle the situation, yet with his vast experience 2 levels of numbering 2 levels of numbering 1.5 line spacing Major sections on new page First line not indented Bold Upper case Title case Presentation - suggestions

20. >>DEPARTMENT OF MANAGEMENT AND MARKETING any grievances. Sayers’ (2008) approach is to have regular meetings so staff know what’s happening in the workplace and the executive know early of any problem affecting productivity. Listening skills Staff complain that all the supervisors, but Harris in particular, are arrogant, don’t listen and snap orders. Conversations between Harris and his staff should be full two-way communication. However, based on his autocratic management style, he dominates the interaction. Gray and Bell (2005) indicate this leads to managers failing to hear what their subordinates are saying. Effective listening is crucial to effective communication, as it 9 Page number Left justified Presentation - suggestions (2) Header team name

21. >>DEPARTMENT OF MANAGEMENT AND MARKETING Memo

22. >>DEPARTMENT OF MANAGEMENT AND MARKETING Please discuss from Assignment three the contents of the memo To: From: Date: Subject: Contents to your CEO include Country and company Cultural and communication issues identified…overcome Tell CEO about Report and plans for visit Assignment memo

23. >>DEPARTMENT OF MANAGEMENT AND MARKETING Peer review of teamwork Are you using google docs? Video on past powerpoint

24. >>DEPARTMENT OF MANAGEMENT AND MARKETING Groups and teams Lecturer will appoint final members to a group Discuss assignment How can team approach assignment in order to achieve the very best results Assess team members contributions – keep a diary Remember only one designated team member can submit drafts and final copy to TURNITIN. Assignment Cover sheet APA Citing and Referencing to follow in Tutorial section

25. >>DEPARTMENT OF MANAGEMENT AND MARKETING Assignment one Turnitin 32/35 registered Assignment three Turnitin of writing blog either from Pathways Awarua or a Journal article Problem some yet to start Assignment three wordpress Need to check Wordpress Blog list on Moodle. Next week How to stand out from the crowd from 4pm to 6pm building 76 Suggest class open for teams but start class 5 past 6 See next slide for details Admin

26. >>DEPARTMENT OF MANAGEMENT AND MARKETING Sept 23 PPD Business Forum 4-6pm … where we will facilitate a panel discussion featuring some of New Zealand’s most inspiring business leaders. This is a unique opportunity to ‘undress’ the qualities that drive success by these successful business leaders. What is it that inspires these people to learn more, do more and become more? How have they overcome obstacles to increase their business performance? Link to register: http://us3.campaign-archive2.com/?u=b2a9f46e28f5c0ab9e6ff57a9&id=b6c62ffcbc&e=1e91a32efd