1. 1 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. KNOW ledge SUCCESS ion High Performing Teams Dr Arthur Shelley Intelligent Answers & OZAN* * OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on application of metaphor to enhance performance outcomes

2. 2 What is a High Performing Team? © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. “A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable” Katzenbach and Smith (2004, p5) “Teams are distinguishable sets of two or more individuals who interact interdependently and adaptively to achieve specified, shared, and valued objectives.” Guzzo and Salas (1995, p13)

3. 3 Previous example of team definition © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

4. 4 Trust and Knowledge Sharing Metaphoric reflective conversationsShelley (2012) © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

5. 5 Invisible Maze Exercise Rules of the “Invisible Maze” –There is only one correct path through –Step on wrong square, “NO” as feedback –Leave maze immediately, return to team –No talking Teams to get one person through the invisible maze Review of the outcomes of the activity after success One correct path Start Finish ? ? © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

6. 6 Reflection… to verbalise & share © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. What did we learn? Learning from errors Learning from each other Assumed rules Team dynamics and boundaries Innovation & creative solutions Divergent BEFORE Convergent Collaboration vs competition Systems thinking and Paradoxical complexity Active Listening Patterned Thinking Emotional impacts on decisions Understanding what the objective was AND more if you keep reflecting…

7. 7 What can you tell me about this map? © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

8. 8 Lion  Aggressive command & control  Territorial  Charismatic or ego-driven  Decisions and risks  Can disengage others Team Role Behaviours © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

9. 9 Eagle  Inspirational, above the mire  Great long range vision  Rapid action on opportunities  Great instinct, strategic  Leads strategically with vision  Can be too independent Team Role Behaviours © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

10. 10 Bee  Collaborative  Assumes specific role  Everything for the hive  Leads teamwork  Can focus internally Team Role Behaviours © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

11. 11 Leveraging behaviours for team performance Not right and wrong behaviours – but there are misplaced behaviours Target right animal in the right context – to get the optimal outcome Change animals consciously & proactively – rather than subconsciously in reaction © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

12. 12 Characterising Behavioural Environment High Performing Teams Core (Expected) Behaviours Zoo Character? Accepted (Desired) Behaviours Zoo Character? Tolerated Behaviours Zoo Character? Rejected (Not tolerated) Behaviours Zoo Character? © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

13. 13 Reflective Conversations That Matter © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. Shelley, 2009

14. 14 Behavioural DNA of Collaboration © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

15. 15 Understand your Behavioural Ecosystem © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

16. 16 Creating Collaborative Environments © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

17. 17 Creating the right team environment First: Understand your Organizational Zoo and how your project benefits the creatures within - from their perspective Shelley 2007 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

18. 18 Creating the right team environment Second: Understand your Project Zoo and how the project benefits the creatures within - from their perspective © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

19. 19 Creating the right team environment Third: Understand how to match business stakeholders to team members based on behavioural compatibility © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

20. 20 Behavioural DNA of Creativity © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

21. 21 Demographic preferences for Collaboration © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. Positive contributionNegative contribution

22. 22 Behaviour impacts Collaboration © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

23. 23 The Hidden Power of Networks © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. Shelley, 2009

24. 24 Behavioural nature of Culture Clash © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

25. 25 Aligning Behaviour with Context Shelley 2012 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

26. 26 Your view IS filtered by YOU © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

27. 27 Increase Knowledge Cycle Flows Ideas Innovation Shelley, 2014 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

28. 28 KNOWledge SUCCESSion? What does that mean? © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. KNOW Performance Sustainable Adaptation SUCCESS SUCCESSion KNOWledge Projects, Capability, Learning WHY, Who, What, HWW People, Relationships, Value Iterative reflective cyclesCreative friction, Conversations Efficient, effective tools Practice informed theory Behaviour as an asset Knowledge Leadership Influence Stakeholders

29. 29 Visualisation Activity © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

30. 30 Visualisation Activity © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

31. 31 Sense  Reflect  Share  Create © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. INTERPRET what the image means TO YOU from a knowledge perspective REFLECT on how this makes sense to you RECORD some initial thoughts SHARE your insights with others at tables CONVERSE about DIVERSITY in perceptions CREATE new knowledge through these exchanges CONSIDER potential actions, impacts and outcomes from these exchanges

32. 32 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. Contact Arthur Shelley arthur@organizationalzoo.com FREE behavioural profile www.organizationalzoo.com/profiler Insights into behaviours www.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube Consulting and mentoring www.intelligentanswers.com.au Ph +61 413 047 408 @Metaphorage #OrgZoo