1. Email evidence By Sam Phillips

2. Email evidence

3. Sending and replying

4. Forwarding

5. Email Etiquette Have a appropriate name ( not nickname ) Make sure you proofread all of your emails ie check for mistakes Don’t use slag or swear words ( offensive language ) Get to the point of emails Always start off with a warm welcoming ( mood and ton ), use please and thank you

6. CC CC – Carbon copy All other recipients of that message can see that person you designated as a cc:

7. BCC Blind carbon copy Like cc, the abbreviation bcc comes originally from business letters typed on paper. It stands for blind carbon copy, and it is used to indicate people who will receive copies of the message in secret, or without the knowledge of the other recipients.

8. Signature Something you put at the end of a email ie regards

9. Automatic reply For when you are on holiday or away

10. Subject Why you’re emailing them

11. Downloading a attachment You have to be carful when downloading because it could contain a virus, most security programmes check for viruses

12. What is mean by archiving Archiving is where you store a email in a place to keep

13. Creating a email folder Why creating a folder is good ? Keeps everything organised and looks very professional to people. How would you choose which email to store and which to delete : By clicking and selecting which one using the move box

14. How do you store a email attachments ? By making a new folder and moving all the attachments into that using google chrome email settings!

15. Moving a email to a folder

16. GROUP EMAIL

17. Example of email faults Phone support Check you’re ISP is up Check internet connections Update software ect

18. Creating a contact

19. Creating a zip folder

20. Sending a zip file