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Unit 10 Communication Services
Living Online Unit 10 Communication Services
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Objectives Identify types of electronic communication
Describe users of electronic communication Identify major components of electronic communication Manage with Outlook Send & receive
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Electronic Communication
IM Text Message VoIP Online Conference Chat room Social Networking Blogs Message Boards/Newsgroups message, address, a carrier, send anywhere IM: real-time (Both MUST be connected) Text: over cell VoIP: phone calls over Internet Online/Video Conferencing: audio & video over Internet Chat rooms: real-time Social networking: builds communities of people to share interests Blogs: web log, journal to share Message board: discussions, messages
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Components of Electronic Communication
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How Works Software, sender, receiver, channel (to carry the message- phone, coax, wireless), protocols (rules to transfer data that all understand)
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Email Address larry@gmail.com Domain Code Username @ symbol
domain name Domain Code .com (commercial) .edu (education) .gov (government) .mil (military) .org (organization)
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What’s the email address?
Samantha Murray works for IBM IBM’s web site is Sam’s username is smurray What would be her address?
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What’s the web site? You know a guy named Bill’s email address
You can’t remember where he works What would be the web site to find out the company’s name?
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Which is correct? Raquel works at MTV MTV’s web site is www.mtv.com
Which could be her address?
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Domains First set developed .com .edu .gov .mil .org Know any others?
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Review What domain would a school have?
.edu What are the three parts of an address? domain name Where is stored, until you are ready to retrieve/read it? server What kind of communication requires both users to be online at the same time? IM
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Email Components From To Cc: Bcc: Subject Attachments Body/Message
Signature option Send button Address book
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Email Message & Options
Subject line Brief enough to grad attention On topic Body of message Clear, error free Note if any attachments
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Accessing Email Web Access Program on PC
Gmail Hotmail AOL Comcast Verizon Program on PC Outlook Username/mailbox name & password
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Using Outlook/Windows Mail
Calendar, Tasks, Mail, Contacts Navigation/mail pane Mail pane, Mail folders (inbox, deleted items, drafts, junk, outbox), Inbox, Reading pane
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Inbox & Mail Pane Message arranged by date (new or old on top)
New ones in BOLD Mail Pane Create folders File, New, Folder Delete folders Move s to folders Drag Save or Delete s Search Tools, Search
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Project Name the parts of the Outlook window
Research how to set up Outlook/Windows Mail to check your s Teknimedia C2.2 – C2.9
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Contacts/Address Book
Names, s, phone numbers, other info Tools, Address Book File, New Contact
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Sending To: Cc: Bcc: Subject: Brief & descriptive
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Sending Email Address Book Attachments Signature
Click To:, Cc:, or Bcc: Attachments Signature
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Receiving Emails Inbox icons Opening Attachment Save Attachment
Double-click Save Attachment Right-click, Save As Also preview the attachment in the Reading Pane, open by double-clicking file, or save
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Replying to an Reply Reply to All Forward
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Project Teknimedia C2.10 – C2.22
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Dealing with Spam Unsolicited bulk messages
Content of scanned by client software Sent to Junk folder If not, identified in Inbox Suspected spam Spam also filtered at mail server 80%-96% of is spam!
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Sorting Mail Click on column heading, also Search
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What To Do With Mail Right-click options Make new folders
Save an address Right-click on address Add to Contacts
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Other Options Out of Office Response Auto forward Send to phone
Block senders
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Review T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent. T or F. You can only type one in the To: An address consists of ___ parts. A file sent with an is called a _________. You can use _______ to make phone calls over the Internet.
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Projects Teknimedia Outlook Tasks from Microsoft C2.23 – C2.45
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Unit 10 Communication Services
Living Online Unit 10 Communication Services
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