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SAFE STAFFING AS IT RELATES TO PATIENT SATISFACTION AND SAFETY Are We There Yet? Vicki Tarnow American Sentinel University
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Poses significant problems at the clinical level Increases nurse dissatisfaction and burnout Impacts mortality and morbidity Impacts patient satisfaction Increases workload on the nurse Impacts healthcare costs and the budget Safety Waters, A. (2012). It is time we took a firm stand in the battle for safe staff levels [serial online]. Nursing Standard, 26(50), 16-19. Retrieved fromhttp://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdfT=P&P=AN&K=2011666759&S=R&D =c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWXS&ContentCustomer=dGJyMPGnsUi 2rrBIuePfgeyx44Dt6fIAhttp://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdfT=P&P=AN&K=2011666759&S=R&D =c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWXS&ContentCustomer=dGJyMPGnsUi 2rrBIuePfgeyx44Dt6fIA UNSAFE STAFFING
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PURPOSE To gain insight into unsafe staffing as it relates to: Inadequate staffing Nurse burnout Employment dissatisfaction Higher turnover rates Patient safety Decrease over-all patient satisfaction scores American Nurse Association. (2014). Nurse staffing. Retrieved June 27,2014, from http://www.nursingworld.org http://www.nursingworld.org
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IMPACTS ON NURSING CARE AND PATIENT OUTCOMES How understaffing impacts nursing and patient outcomes Higher incidence of falls Increased infection rates Medication Errors Nurse burnout due to being overworked Deaths Waters, A. (2012). It is time we took a firm stand in the battle for safe staff levels [serial online]. Nursing Standard, 26(50), 16-19. Retrieved from http://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdfT=P&P=AN&K=2011666 759&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWXS&C ontentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdfT=P&P=AN&K=2011666 759&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWXS&C ontentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA
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SOLUTIONS Safe nurse-patient ratios save money Nurses to drive staffing decisions Mandating a separate budget for nursing Legislators to pass minimal staffing guidelines law Effective communication through accountability Reducing errors through the synergy model Taking a firm stand against unsafe staffing Goetz, K., Janney, M., & Ramsey, K. (2011). When nursing takes ownership of financial outcomes: Achieving exceptional financial performance through leadership, strategy, and execution [Journal]. Nursing Economic$, 29(4), 173-182. Retrieved from http://content.ebscohost.com/pdf25_26/pdf/2011/22R/01Jul11/64468966.pdf?T=P&P=AN&K=20112456 86&S=R&D=c8h&EbscoContent=dGJyMNHX8kSep7A4yOvqOLCmr0yep69Srq64S7WWxWXS&Cont entCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf25_26/pdf/2011/22R/01Jul11/64468966.pdf?T=P&P=AN&K=20112456 86&S=R&D=c8h&EbscoContent=dGJyMNHX8kSep7A4yOvqOLCmr0yep69Srq64S7WWxWXS&Cont entCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA
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ACCOUNTABILITY MODEL The accountability model is Powerful framework that holds others accountable Helps to establish key expectations Manages unmet expectations Provides support and reinforcement Promotes learning Communication is vital part to upholding accountability Goetz, K., Janney, M., & Ramsey, K. (2011). When nursing takes ownership of financial outcomes: Achieving exceptional financial performance through leadership, strategy, and execution [Journal]. Nursing Economic$, 29(4), 173-182. Retrieved from http://content.ebscohost.com/pdf25_26/pdf/2011/22R/01Jul11/64468966.pdf?T=P&P=AN&K=201124568 6&S=R&D=c8h&EbscoContent=dGJyMNHX8kSep7A4yOvqOLCmr0yep69Srq64S7WWxWXS&Conten tCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf25_26/pdf/2011/22R/01Jul11/64468966.pdf?T=P&P=AN&K=201124568 6&S=R&D=c8h&EbscoContent=dGJyMNHX8kSep7A4yOvqOLCmr0yep69Srq64S7WWxWXS&Conten tCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA
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SYNERGY MODEL Synergy model for patient care Can apply to nursing practice by training Nursing needs the knowledge and skills Essential element of healing practice System provides quality patient care A form of income improvement Provides optimal level of wellness Kohr, L. M., Hickey, P. A., & Q.Curley, M. A. (2012). Building a nursing productivity measure based on the synergy model: First step [Journal]. American Journal of Critical Care, 21(6), 420- 431. http://dx.doi.org/10.4037/ajcc2012859http://dx.doi.org/10.4037/ajcc2012859
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BATTLE FOR SAFE STAFFING Professionals must take a stance Improve the care offered Reduce cost Decrease length of stays Improve staff retention Decrease poor performance Decrease nurse turnover Waters, A. (2012). It is time we took a firm stand in the battle for safe staff levels [serial online]. Nursing Standard, 26(50), 16-19. Retrieved from http://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdfT=P&P=AN&K=20116 66759&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWX S&ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdfT=P&P=AN&K=20116 66759&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWX S&ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA
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HIERARCHY OF EVIDENCE The hierarchy of studies for obtaining evidence: Systematic review of randomized controlled trials(RCT’s) Ranking system used in evidence –based practice Describes the strength of the results measured Hierarchy is dependent on the problem researched Methodological procedure Base of the pyramid Polit, D. F., & Beck, C. T. (2012). Introduction to Nursing Research in an Evidence-Based Practice Environment. In Nursing Research generating and assessing evidence and nursing practice (9th ed.). Philadelphia: Wolters Kluwer/Lippincott Williams & Wilkins.
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HIERARCHY OF EVIDENCE Literature review: Expert Opinion Level VII Nonrandomized control trial Level III Systematic review and correlation study Level III Utilized both qualitative and quantitative methodology Research question must be clearly defined Hierarchy provides framework for ranking evidence Researchers needs to consider the research question Polit, D. F., & Beck, C. T. (2012). Introduction to Nursing Research in an Evidence-Based Practice Environment. In Nursing Research generating and assessing evidence and nursing practice (9th ed.). Philadelphia: Wolters Kluwer/Lippincott Williams & Wilkins.
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WAYS TO IMPLEMENT IN AN ACUTE CARE SETTING Form a nurse staffing steering committee : Survey Develop tools based upon results Obtain input from the front line staff Committee members to help with the design Mandate training for all staff Formulate a minimal staffing guideline and policy Longenecker, C.O., & Longenecker,P.D. (2014). Why hospital improvement efforts fail: A view from the front line. [Journal] Journal of Healthcare Management, 59(2), 147-157 Retrieved from: http://content.ebscohost.com/pdf29_30/pdf/2014/37I/01Mar14/95274939.pdf?T=P&P=AN&K=2012526350&S=R &D=c8h&EbscoContent=dGJyMNHX8kSeprc4v%2BvlOLCmr0yep69Sr624TbOWxWXS&ContentCustomer=dG JyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf29_30/pdf/2014/37I/01Mar14/95274939.pdf?T=P&P=AN&K=2012526350&S=R &D=c8h&EbscoContent=dGJyMNHX8kSeprc4v%2BvlOLCmr0yep69Sr624TbOWxWXS&ContentCustomer=dG JyMPGnsUi2rrBIuePfgeyx44Dt6fIA
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CONCLUSION More research required Convey the leading standards of care Cost effective Produces a positive conclusion Way to confirm the assimilation of evidence Scientific knowledge Promotes quality of care and security Polit, D. F., & Beck, C. T. (2012). Introduction to Nursing Research in an Evidence-Based Practice Environment. In Nursing Research generating and assessing evidence and nursing practice (9th ed.). Philadelphia: Wolters Kluwer/Lippincott Williams & Wilkins.
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REFERENCES American Nurse Association. (2014). Nurse staffing. Retrieved June 27,2014, from http://www.nursingworld.org http://www.nursingworld.org Goetz, K., Janney, M., & Ramsey, K. (2011). When nursing takes ownership of financial outcomes: Achieving exceptional financial performance through leadership, strategy, and execution [Journal]. Nursing Economic$, 29(4), 173-182. Retrieved from http://content.ebscohost.com/pdf25_26/pdf/2011/22R/01Jul11/64468966.pdf?T=P&P=AN&K=2 011245686&S=R&D=c8h&EbscoContent=dGJyMNHX8kSep7A4yOvqOLCmr0yep69Srq64S7 WWxWXS&ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf25_26/pdf/2011/22R/01Jul11/64468966.pdf?T=P&P=AN&K=2 011245686&S=R&D=c8h&EbscoContent=dGJyMNHX8kSep7A4yOvqOLCmr0yep69Srq64S7 WWxWXS&ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA Kohr, L. M., Hickey, P. A., & Q.Curley, M. A. (2012). Building a nursing productivity measure based on the synergy model: First step [Journal]. American Journal of Critical Care, 21(6), 420- 431. http://dx.doi.org/10.4037/ajcc2012859http://dx.doi.org/10.4037/ajcc2012859 Longenecker, C.O., & Longenecker,P.D. (2014). Why hospital improvement efforts fail: A view from the front line. [Journal] Journal of Healthcare Management, 59(2), 147-157 Retrieved from: http://content.ebscohost.com/pdf29_30/pdf/2014/37I/01Mar14/95274939.pdf?T=P&P=AN&K=2 012526350&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeprc4v%2BvlOLCmr0yep69Sr624T bOWxWXS&ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf29_30/pdf/2014/37I/01Mar14/95274939.pdf?T=P&P=AN&K=2 012526350&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeprc4v%2BvlOLCmr0yep69Sr624T bOWxWXS&ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA
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REFERENCES Polit, D. F., & Beck, C. T. (2012). Introduction to Nursing Research in an Evidence-Based Practice Environment. In Nursing Research generating and assessing evidence and nursing practice (9th ed.). Philadelphia: Wolters Kluwer/Lippincott Williams & Wilkins. Waters, A. (2012). It is time we took a firm stand in the battle for safe staff levels [serial online]. Nursing Standard, 26(50), 16-19. Retrieved from http://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdf?T=P&P=AN&K=20116 66759&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWXS &ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/pdf27_28/pdf/2012/4ER/15Aug12/78945798.pdf?T=P&P=AN&K=20116 66759&S=R&D=c8h&EbscoContent=dGJyMNHX8kSeqLY4yOvsOLCmr0yep65SsK64SLKWxWXS &ContentCustomer=dGJyMPGnsUi2rrBIuePfgeyx44Dt6fIA Wattenbarger, C. (2013). Improving patient satisfaction scores [Journal]. Healthcare Traveler, 20(7), 6. Retrieved from http://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=2011936177&S=R&D=c8h&EbscoC ontent=dGJyMMTo50SeprY4v%2BvlOLCmr0yeqK5SsK24TLaWxWXS&ContentCustomer=dGJyMP GnsUi2rrBIuePfgeyx44Dt6fIA http://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=2011936177&S=R&D=c8h&EbscoC ontent=dGJyMMTo50SeprY4v%2BvlOLCmr0yeqK5SsK24TLaWxWXS&ContentCustomer=dGJyMP GnsUi2rrBIuePfgeyx44Dt6fIA
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