1. Human Resources Management (Personnel Management)

2. Human Resources Management “consists of all the activities involved in acquiring, maintaining, and developing an organization’s human resources” (Pride, Hughes, and Kapoor, 2005) (Pride, Hughes, and Kapoor, 2005)

3. Phases of HRM Activities 1) acquiring 2) maintaining 3) developing human resources

4. Acquisition Includes planning as well as the various activities that lead to hiring new personnel HR Planning HR Planning Job Analysis Job Analysis Recruiting Recruiting Selection Selection Orientation Orientation

5. Maintenance Consists primarily of encouraging employees to remain with the firm and to work effectively Employee Relations Employee Relations Compensation Compensation Benefits Benefits

6. Development Concerned with improving employees’ skills and expanding their capabilities Training and Development Training and Development Performance Appraisal Performance Appraisal

7. The Workforce in Funeral Service current demographics 2010? racist profession change?compensation “quality” employees “second career” funeral directors

8. Job Description “ a document that lists the major responsibilities and tasks of the job” Job Analysis: “the process of determining the critical components of a job for the purpose of selecting, training and rewarding personnel” Components of a Job Description

9. Job Specification “ a document that lists the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively”

10. Recruitment Sources in Funeral Service Factors affecting recruitment and selection

11. Employment Application Process Bona Fide Occupational Qualification (BFOQ) “a qualification that is absolutely necessary for the job; it is an allowed and approved reason for discrimination”

12. The Employment Interview Interview Preparation: 1) suitable time and place 2) others to be notified 3) necessary data and information 4) employees not to interrupt 5) list of points to cover 6) clear and reasonable objectives 7) applicant’s objectives 8) follow-up steps 9) record of the interview 10) follow-up interviews

13. Employment Interview (cont’d) Beginning the interview: During the interview: Terminating the interview: Structured Interview Unstructured Interview

14. Reference Checks personal references illegal information signed release contacting references if reluctant to cooperate New Employee Orientation