1. E-GOVERNMENT IN VIETNAM Ph.D Tran Cong Yen Deputy Director Information and Communication Technology Center Ministry of Science and Technology, Vietnam Jerusalem, 6/2009

2. CONTENTS Vietnam at a Glance Current e-Gov status in Vietnam National policy for ICT development e-Gov development in the MOST Human resource for e-Gov development

3. VIETNAM AT A GLANCE Name: Socialist Republic of Vietnam Independence day: 02/9/1945 Located in the center of the South East Asia, and is shaped like the letter "S” Area: 331,690 km2 Population: 85,3 millions Capital: Hanoi city Provinces/cities: 63

4. CURRENT E-GOV STATUS IN VIETNAM

5. INFRASTRUCTURE The national telecom network is built & upgraded to the next generation network (NGN). Number of telephone subscribers: 47.5 millions (75.5% mobile subs, 24.5% fixed subs) Penetration rate: 54%

6. Internet Infrastructure

7. Data of the Internet in Vietnam since 2003 to May 2008 Statistical data20032004200520062007May 2008 No. Internet subscribers80452816590132906422405939252189875834289 Number of peoples use3098007634504910710980146837831855140919774809 Rate of the population using the Internet (%) 3.807.6912.9017.6722.0423.50 Total bandwidth out of Vietnam (Mbps) 10361892361570761258018228 Total bandwidth intra Vietnam (Mbps)2674434934 bandwidth connections via Vnnic (Transfer station) (Mbps) 2100024000 Total traffic through Vnnic (Gbps)373.4506391.12419181.460116341553001724331984 Total domain.Vn registered5478903714345349246060474625 Total Vietnamese domain registered33793717 Total IPv4 addresses152064455912755200186240038305283852800 The number of IPv6 address16295032832 Total broadband subscribers91805270521002451656912941111614819 (according to sources VNNIC)

8. Internet growth chart According to the No. of Subscribers According to the No. of Users

9. Market Share of Internet service The ISP market share in Vietnam up to May 2008 (according to sources VNNIC)

10. Internet service technology

11. E-Readiness Map of Vietnam (BASED ON 19 INDICATORS)

12. E-Government Readiness for South-Eastern Asia

13. E-Gov development Related Project: Computerized the administration of government Set up LAN or WAN in every Province and Ministry have to ( based WEB Technology and TCP/IP) connect with the Network in Prime minister Cabinet Government backborn to connect the central Government with Provinces and Ministries

14. Government backborn connect Prime minister Office and Provinces, Ministries Government Office Province 1 Province 2 Province 3 Ministry D Ministry B Ministry C Ministry A

15. E-Gov development (cont.) Among the state organizations:  60% having the local area network (LAN)  80% having database for accounting management  55% having database for document management  40% having database for human resources management  22% websites of government agencies providing online services for the people

16. E-Gov development (cont.) Among the government officers:  50% using computer frequently  70% using Internet All ministries and provinces, cities built the information portal on Internet Less than 10% citizens use online public services 89% of the websites of government agencies are public and 100% of them supply databases

17. NATIONAL POLICY FOR ICT DEVELOPMENT

18. GOVERNMENT ICT LAW AND POLICY Electronic Transaction Law, 2005 IT Law, 2006 National Strategy on ICT development to 2010 Decree 26/2007 on e-Commerce and e- Signature Decree 64/2007on IT application in state organizations Decree 71/2007 on IT industry development

19. NATIONAL PROGRAM ON IT APPLICATION IN STATE ORGANIZATIONS Building, completing and upgrading information systems in the state organizations to improve the quality of controlling, monitoring and managing activities in those organizations Providing on Internet information and public administrative services to the citizen and business Developing IT infrastructure and building national IT architecture Developing IT human resources and enhancing IT capabilities in the state organizations

20. Solution to Improve Infrastructure and Network Continue upgrade international internet port to 100Gbps in 2010 and expand new connections Expand peering connections to VNNIX and other ISP, improve the quality of intra Internet Access Continue expand network to access internet for the country Expand NGN NET and Metro NET to all provinces in the country. improve the ability of HCMC Internet infrastructure System to 10 Gbps Expand the ability of broadband network supply Implement and apply new wireless technology: Wifi, Wimax.

21. Computing environment for e-Govenrment

22. Computing environment for e-Govenrment (cont.) iPortal Services Citizen works (based on form registration) with eGov-Services iForm Registration Publish the government ‘s forms for services integration with citizen (for example: birthday registration,…) Service BUS Messages exchange between eGov-Services and iPortal (iForm submitted and service status notification back to citizen like SMS, email…) Certification Services Like digital signature, citizen account authentication. Services The government’s services (it will be developed by any vendors and independent languages, platforms, environment…)

23. Architecture mapping for e-Government

24. E-GOVERNMENT IN THE MOST

25. Organization chart of MOST

26. Network Infrastructure

27. Key ICT Applications Website www.most.gov.vn 90% staff using computer frequently Database for accounting management Database for document management Database for human resources management 75% staff using Internet and Email Public service online level 2

28. CHALLENGES Lacking of leaders’ commitment Human resources Master plan for e-Gov development Policy in spending and implementing of IT projects Infrastructure

29. HUMAN RESOURCE FOR E-GOV DEVELOPMENT

30. Evaluation of Technology

31. Evaluation of Work Skill

32. Evaluation of adaptation of changing technology

33. Evaluation of Foreign Languages

34. Need develop the Human resource Training state employees Study programs and teaching materials e-Education is the most important  IT senior architect  IT project manager  e-Government consultant  IT strategic consultant

35. Thanks you very much! Tran Cong Yen ICT Center, Ministry of Science and Technology tcyen@most.gov.vn www.most.gov.vn