1. CVE 5074 Leading Construction Operations TEAM LEADERSHIP PART II – THE PROJECT TEAM

2. ACEC*: What our clients look for...  People skills - 34% - responsive, motivated, excited  Communication skills - 23% - issues, alternatives, involved  Ethical considerations - 15% - mutual respect, trust, honesty  Project specific skills - 17% - scope, scheduling, costing, etc.  Knowledge/experience - 6% - expertise  Budget experience - 5% *ACEC - Peer review committee American Consulting Engineers Council

3. Engineering solution cycle 1.Define the problem 2.Collect data 3.Make assumptions/boundaries 4.Evaluate alternative methods 5.Select solution method 6.Solve the problem 7.Check your solution 8.Implement the solution

4. Team solution cycle 1.Define the problem 2.Decide stakeholders 3.Seek appropriate input 4.Generate and evaluate alternatives 5.Open discussion of alternatives 6.Evaluate alternatives 7.Select an alternative & communicate to stakeholders 8.Implement the plan 9.Obtain feedback on progress & acceptance 10.Take corrective action

5. Team Performance Curve Pseudo Team Potential Team Real Team Hi-Performing Team Working Group Forming Storming Norming Performing Adjourning Team Effectiveness Team Performance Tuckman & Jensen Model Mourning

6. Project Team Leadership  Methods for leading teams 1)Leadership methods 2)Guidelines 3)Practical exercise 4)Active listening 5)Minority views 6)Value of diversity 7)Team identity

7. Team Leadership Methods  Project Manager - control  Co-leadership - technical & process  Rotating leaders 1. Participation 2. Support 3. Balance  Facilitated – neutral + prof. advice  Ombudsman – avoid blind spots

8. Guidelines for Teamwork  Communications are key  Bring talent to the team  Play your position  Diversity is an advantage  Back up others  Practice  Help new teammates  Prepare to sacrifice for the team

9. Steer team with questions  Prepare agenda and questions  Seek “multiple solutions”  Use “brainstorming” techniques  Stay neutral and objective  Step back and observe interaction  Practice “active” listening  Use neutral "ombudsman"

10. What is “active listening”  Keep an open mind  Listen to understand vs. control  Highlight divergent views/ideas  Use questions to clarify views  Explore new ideas in depth  Involve group members

11. Brainstorming method  Employ a facilitator  Set time limits for subject areas  Quantity vs. quality of ideas  Avoid detail  Refrain from judgment  Capture all input  Categorize & analyze after session

12. Brainstorming Exercise  Break into groups  Take 5 minutes to prep a list  Problem statement: What are some unique ways to use a common brick other than for building a wall?

13. Protect minority views  Protect minority views and opinions  Deal respectfully with ideas  Watch body language  Watch non-verbal communications

14. Value of Diverse Teams…  Systems approach  Elimination of blind spots  New views & methods  Enhanced creativity  Relation to problem complexity

15. Team identity  Icons  Slogans; passwords; expressions  Dress standards/uniforms  Certificates  Pins  Networks

16. Examples of team icons

17. Other icons…  Boilermaker certificate - Hanau  Top 5 Team hats- Hanau  Regional Village mugs - Atlanta  Engineer 2000 bags – Philadelphia  21 st Century Team - STV

18. Value of Diverse Teams…  Systems approach  Elimination of blind spots  New views & methods  Enhanced creativity  Relation to problem complexity

19. Questions…