1. Project PLATO Serbia Action plan SME group RCC Pancevo Serbian Chamber of Commerce May 7 - 8, 2010

2. Plato Serbia - Mentor project 20 SME 20 SME 20 SME

3. Action plan "PLATO SERBIA“ RCC Pancevo 1 st monthly session Date 25th November Time 13.00 - 16.30 Place Hemofarm Stada, Vršac Topic of the meeting New markets, what to do to conquest them Expert name Dragan Knežević, mentor Responsible Coordinator, mentors and host of meeting Conclusion On the meeting was 14 participants as representatives of SMEs. mentors,reg. and Before the meeting to the all participants, mentors, coordinators and others was presented film about Hemofarm - Success in foreign markets is possible after considering all aspects of the market (social, political, cultural, geographical) and good preparation which ensures quality and continuity of presence. - Goals must be realistic and measurable and time specified. Evaluation General estimation=satisfied 46% and very satisfied 54% participants Average estimation = 8,1 (Notice: estimation of enjoyment - from 1 to 10 /10 is best estimation/

4. Action plan "PLATO SERBIA" RCC Pancevo 2 nd monthly session DateDecember 13, 2009 Time 13.00 - 16.00 Place Utva Silosi, Kovin Topic of the meeting Credits from foreign sources, Foreign loans, available credit lines and credit lines in the announcement Expert name Radovanka Perović, Siniša Knežević, "Banca Intesa" Responsible Coordinator, mentors and host of meeting Conclusion On the meeting was 16 participants as representatives of SMEs. it is good solution for development of Sme's that Providers of funds were extend list of beneficiaries to the entrepreneurs, local public enterprises and local governments. Loans, regardless of the conditions under which they were approved, representing a significant support to the SME business, but problems still remain as they are: efficient collection of receivables, the stability of regulations, constant monitoring of market, competition, introduction of new products and technologies. Evaluation General estimation: satisfied 81% and very satisfied 12 % Average estimation = 7,9 (mark from 1 to 10 = 10 is best)

5. Action plan "PLATO SERBIA" RCC Pancevo 3 rd monthly session Date February, 3 2010 Time 13,00 - 16,30 Place Stamenković, Bela Crkva Topic of the meeting How to reduce business costs Expert name Dragan Knežević, mentor and Aleksandar Nikolić, main coordinator Responsible Coordinator, mentors and host of meeting Conclusion On the meeting was 15 participants as representatives of SMEs. - Different fields of activities of the company are not obstacle for establishing cooperation. In contrary, different thoughts, different experience and approach to the business brings more and more new ideas - useful and applicable. - Exchange of expereance and ideas is the basic for linking businesses and entrepreneurs themselves. It is a base for inovative enterpreneurship Evaluation General estimation: satisfied 60 % and very satisfied 40 % participants Average estimation = 8,7 (mark from 1 to 10 = 10 is best)

6. Action plan "PLATO SERBIA" RCC Pancevo 4 th monthly session DateFebruary 23, 2010 Time 13,00 - 16,45 Place Enološka stanica, Vršac Topic of the meeting The role of the National Employment Service in the selection and choosing good candidates for employment Expert name Aleksandar Vinćilov, Branch director Responsible Coordinator, mentors and host of meeting Conclusion On the meeting was 15 participants as representatives of SMEs. Discussion was very interesting. All participants were involved in discussion and exchanged numerous experiences regarding the problems in employing system. It was concluded that it is necessary to establish a mutual, continuous work to systematize problems that exist at the Serbian labor market. It is necessary to establish a list of the needs of employers for certain occupations and high quality workforce, assist to the educational institutions in determination of market driven competence profiles for innovative apprenticeship training in accordance with the requirements of employers. For all that is needed constant communication and information exchange between employers - NES - Educational Institutions - Chamber of Commerce - local government. Joint and coordinated actions of all actors will lead to the establishing of social dialogue, which creates vocational trainings for staff needed on the labor market, and thereby to reduce the number of unemployed. Evaluation General estimation: satisfied 47% and very satisfied 47% of participants Average estimation = 8,35 (mark from 1 to 10 = 10 best)

7. Action plan "PLATO SERBIA“ RCC Pancevo 5 th monthly session DateMarch 24, 2010 Time 13,00 - 16,15 Place RCCI Pančevo Topic of the meeting How to choose good associates, motivation, how to retain good staff Expert name Dragan Knežević, mentor Responsible Coordinator, mentors and host of meeting Conclusion On the meeting was 15 participants as representatives of SMEs. The topic was very interesting and the presentation itself is turned into high quality interactive work with the participation of all members of the group. During discussion the following points were discussed: The role and importance of motivation; What affects motivation; How motivation can affect to the others; Motivation and team motivation; Motivation factors It was found that salary is not the most important motivational factor. Good executives (Professional), interpersonal relationships, acceptance and respect by colleagues, working conditions and interesting work, enabling studies with work and the possibility of progress, are some of the factors that are frequently and successfully used in practice to improve motivation. Evaluation General estimation: satisfied 33 %, and very satisfied 60 % of participants Average estimation = 8,6 (mark from 1 to 10 = 10 is best)

8. Action plan "PLATO SERBIA" RCC Pancevo 6 th monthly session DateApril 21, 2010 Time 13,00 – 16,00 Place Relax, Kovačica Topic of the meeting How to protect from dangler Expert name Miljana Stojšić Stojkovska, executive director of the Serbian Union Employers - Vojvodina`s Employers Union department Responsible Coordinator, mentors and host of meeting Conclusion On the meeting was 15 participants as representatives of SMEs. Presentation was very interesting and very helpful to start interactive work during the meeting with participation of all members of the group. Often participants recognized some examples from their practice. During the discussion, the participants asked questions how they should act in some cases. Proper application of the provisions of the Labor Law in the contract of employment can sufficiently provide the employer, without prejudice to the rights of employees. Union of Employers, as an association that participates in the Social-Economic Council as a partner to the Government may provide significant assistance to employers in the management of social dialogue. Evaluation General estimation: satisfied 53 %, and very satisfied 47 % of participants Average estimation = 9,00 (mark from 1 to 10=10 best)

10. Thank you for your attention ! Contact VOKA Wim Keygnaert wim.keygnaert@voka.bewim.keygnaert@voka.be Stefan Derluyn stefan.derluyn@voka.be +32 9 266 1446stefan.derluyn@voka.be PK Srbije Aleksandar Nikolić anikolic@pks.rs +381 11 3300 989anikolic@pks.rs Vera Veljanovski vera.veljanovski@pks.rs + 381 11 3304 523vera.veljanovski@pks.rs RPK Pančevo Zoran Virić zoran.viric@komora.netzoran.viric@komora.net + 381 13 343 255