1. Dispatching Operations Department of Transportation Project DISPATCHERS

2.  List three items a Dispatcher does  List 7 types of dispatchers  Explain 3 work place environment issues  Explain two things about training  List the high and low earnings OBJECTIVES

3.  All dispatchers are assigned a specific territory and have responsibility for all communications within that area  Keep records  Logs  Schedules of the calls that they receive and of the transportation vehicles that they monitor and control  Listen and communicate effectively NATURE OF WORK

4.  911 operators  Police, Fire Ambulance  Truck  Trucking companies  Coordinate trucks  Bus  Coordinate bus routes TYPES OF DISPATCHERS

5.  Train  Movement of trains safely and timely  Know track conditions, maintenance, other train positions  Taxi Cabs  Dispatch taxis in response to request  Tow Truck  Road service  Utilities  Monitor Gas, Water, Electric lines TYPES OF DISPATCHERS CONTINUED

6.  Hectic –many calls could come in  Remain calm in emergency situations  Sit for a long time  Use computers, phones, 2- way radios  View monitors video displays WORK ENVIRONMENT

7.  Entry –level workers  Trained on the job  Many states require a type of training certification  Pass a written, oral, and performance test TRAINING

8.  Dispatchers jobs are always needed  People leave  More goods get moved  Always emergencies  Earnings  Middle range  $25,200 and $39,040  High  $53,250  Low  $19,780 JOB OUTLOOK

9.  http://www.bls.gov/oco/ocos138.htm http://www.bls.gov/oco/ocos138.htm  http://www.collegegrad.com/careers/admin28.shtml http://www.collegegrad.com/careers/admin28.shtml  http://www.onetonline.org/link/summary/43-5032.00 http://www.onetonline.org/link/summary/43-5032.00  http://office.microsoft.com/en-us/images http://office.microsoft.com/en-us/images RESOURCES