2. Benefit Year Earnings (BYE): Root Causes Identified:  Agency Causes  Absence of Red Flags/stop payments for NDNH hits  Failure to promptly investigate earnings due to heavy workload.  Claimant Causes  Unreported employment and earnings  Incorrectly reporting earnings  Reporting earnings when paid vs. than when earned  Employer Causes  Failure to report wages promptly  Report net wages instead of gross wages 2 Areas of National Focus:

3. Benefit Year Earnings (BYE): Planned action(s) to address:  Run cross match on a weekly basis  Create an issue  Send notice to claimants identified as hits requiring them to contact local office staff to resolve issues  Improve employers' ability to register NDNH information  Implement BARTS Principal milestones:  Improve and refine NDNH cross match activities to make it the number one method of detection  Substitute semi-automated for full automated cross match processes for quarterly and NDNH cross match. Areas of National Focus: 3

4. Separations (SEPs): Root Causes Identified:  Agency Causes  Incomplete fact finding interviews  Incorrect determinations  Claimant Causes  Incorrect reason for separation statements  Incorrect last employer  Employer Causes  Failure to respond  Failure to respond timely  Incomplete information Areas of National Focus: 4

5.  Separations:  Planned action (s) to address:  Access to e-mail accounts to adjudicators for requesting and receiving employers response  Adjudication seminars  Implement SIDES  Principal milestones:  Improve employers response  Improve Adjudication timeliness and quality  Substitute semi automated verification processes for full automated processes. Areas of National Focus: 5

6. Special wages  Root cause(s) identified:  Claimants failure to report vacation/bonus information  Employers failure to report vacation/bonus information  Report net instead of gross wages  Vacation wages incorrectly calculated  Planned action(s) to address issue  Revise/Amend documents/ claimants BRI  Distribute Fraud Brochure  Train adjudicators  Principle milestones  User friendly/ clearly define documents  Educate employers and claimants  Improve fact finding interviews quality 6 State-Specific Issues

7. Strategies to Support Owning UI Integrity:  Promote integrity best practices among all UI staff members  Transmit message that every job involves integrity.  Involve managers at all levels, supervisors and staff members in a campaign to promote a culture where integrity is the center of all processes within UI.  Develop seminars/meetings/presentations schedule:  To Top Level Management  To local offices staff  To other work units related to UI(ES, Lower & Higher Appeals, Tax, IT, IT Contractors)  Maintain management oversight in every aspect of UI  Share BPC, BAM and BTQ improper payments results  Conduct meetings to assess results 7 Everybody Owns Integrity

8.  Communications Strategies:  To claimants  Share integrity message through all claiming methodology; Call Centers, Local Offices, Internet.  Use simple phrases and sentences  Use TV flat screens at local offices to communicate message  Review Internet sites to ensure easy interface  To employers  Use mass media to require response to wages and tax reporting  Communicate to government agencies the need to report wages promptly 8 Communications

9.  Communications Strategies, Continued:  To state UI staff  Meetings to discuss improper payments results and integrity plan with all UI staff members  Develop presentations stressing the importance of integrity  Create managers awareness at local offices of the importance of analyzing Administrative Overpayments Report to reduce improper payments  To the public  Use media messages to promote customers awareness of wages/ work search and separation information requirements.  Use of flat screens to transmit reporting requirements at local offices 9 Communications

10. “Integrity: Own It!”  Questions?  State Contact for follow-up: Radamés Lamenza: RLAMENZA@dtrh.gobierno.pr@dtrh.gobierno.pr Phone: (787) 625-3137 ext. 2500 10 Summary and Q&A