1. ROSAS CONSULTANCY & MANAGEMENT HOW THE LOCAL GOVERNMENT SERVES ITS CITIZENS THROUGH THE INTERNET ICT SERVICES FOR CITIZENS

2. THE NETHERLANDS HAS MORE THAN 16 MILLION INHABITANTS THE NETHERLANDS HAS MORE THAN 16 MILLION INHABITANTS THERE ARE 483 MUNICIPALITIES THERE ARE 483 MUNICIPALITIES THEY ALL HAVE A WEBSITE THEY ALL HAVE A WEBSITE ALL INFORM THEIR CITIZENS ABOUT THE LOCAL POLICY AND PRODUCTS OF THE CITY ALL INFORM THEIR CITIZENS ABOUT THE LOCAL POLICY AND PRODUCTS OF THE CITY

3. ICT SERVICES FOR CITIZENS THE NETHERLANDS IS A DEMOCRATIC CONSTITUTIONAL STATE. THE OFFICIAL NAME OF THE COUNTRY IS THE KINGDOM OF THE NETHERLANDS THE NETHERLANDS IS A DEMOCRATIC CONSTITUTIONAL STATE. THE OFFICIAL NAME OF THE COUNTRY IS THE KINGDOM OF THE NETHERLANDS ITS CONSTITUTION DATES FROM THE YEAR 1848 AND IS SINCE, THOUGH CHANGED, BASICALLY THE SAME ITS CONSTITUTION DATES FROM THE YEAR 1848 AND IS SINCE, THOUGH CHANGED, BASICALLY THE SAME THE QUEEN ENJOYS A POSITION OF IMMUNITY THE QUEEN ENJOYS A POSITION OF IMMUNITY THE DUTCH COMMUNITY IS ACQUAINTED TO A STABLE DEMOCRACY THE DUTCH COMMUNITY IS ACQUAINTED TO A STABLE DEMOCRACY THE NETHERLANDS IS WELLKNOWN AS A WELFARE STATE THE NETHERLANDS IS WELLKNOWN AS A WELFARE STATE BELONGS TO THE 10 RICHEST COUNTRIES BELONGS TO THE 10 RICHEST COUNTRIES

4. ICT SERVICES FOR CITIZENS AS WELL AS THE CENTRAL GOVERNMENT, THE NETHERLANDS HAS TWO OTHER IMPORTANT TIERS OF GOVERNMENT: THE PROVINCE AND THE MUNICIPALITY. AS WELL AS THE CENTRAL GOVERNMENT, THE NETHERLANDS HAS TWO OTHER IMPORTANT TIERS OF GOVERNMENT: THE PROVINCE AND THE MUNICIPALITY. THE MINISTER OF THE INTERIOR AND KINGDOM RELATIONS IS RESPONSIBLE FOR COHESION AND DEMOCRACY IN GOVERNMENT. THE MINISTER OF THE INTERIOR AND KINGDOM RELATIONS IS RESPONSIBLE FOR COHESION AND DEMOCRACY IN GOVERNMENT. ABOVE ALL, HE AIMS TO ENSURE THAT PROVINCES AND MUNICIPALITIES CAN EXERCISE REAL POWER AND REMAIN CLOSE TO THE PEOPLE. ABOVE ALL, HE AIMS TO ENSURE THAT PROVINCES AND MUNICIPALITIES CAN EXERCISE REAL POWER AND REMAIN CLOSE TO THE PEOPLE.

5. ICT SERVICES FOR CITIZENS DUTCH URBAN POLICY IS COMBINING MONEY, KNOWLEDGE, AND HUMAN RESOURCES IN AN INTEGRATED STRATEGY TO TACKLE THE PROBLEMS AND POTENTIAL OF THE CITIES IN THE ECONOMIC, SOCIAL, AND PHYSICAL DOMAINS. DUTCH URBAN POLICY IS COMBINING MONEY, KNOWLEDGE, AND HUMAN RESOURCES IN AN INTEGRATED STRATEGY TO TACKLE THE PROBLEMS AND POTENTIAL OF THE CITIES IN THE ECONOMIC, SOCIAL, AND PHYSICAL DOMAINS. THE GOAL IS THE "COMPLETE CITY", WHERE ANYONE CAN FEEL AT HOME: AN ECONOMICALLY VIBRANT CITY, WITH FULL EMPLOYMENT; A GOOD CITY TO LIVE IN, WITH SAFE STREETS AND PLEASANT NEIGHBOURHOODS; AN INCLUSIVE CITY, WHERE NO ONE GETS LEFT BEHIND. THE GOAL IS THE "COMPLETE CITY", WHERE ANYONE CAN FEEL AT HOME: AN ECONOMICALLY VIBRANT CITY, WITH FULL EMPLOYMENT; A GOOD CITY TO LIVE IN, WITH SAFE STREETS AND PLEASANT NEIGHBOURHOODS; AN INCLUSIVE CITY, WHERE NO ONE GETS LEFT BEHIND.

6. ICT SERVICES FOR CITIZENS IN A PLANNING, PROGRAMMING AND BUDGETING SCHEME THE CITY COUNCIL DETERMINATES THE GOALS FOR THE EXECUTIVE POWER.IN A PLANNING, PROGRAMMING AND BUDGETING SCHEME THE CITY COUNCIL DETERMINATES THE GOALS FOR THE EXECUTIVE POWER. THE LOCAL GOVERNMENT, THE MUNICIPALITY, HAS REAL POWER. THE CITY COUNCIL, ELECTED EVERY 4 YEARS, HAS THE ‘RIGHT OF BUDGET”.THE LOCAL GOVERNMENT, THE MUNICIPALITY, HAS REAL POWER. THE CITY COUNCIL, ELECTED EVERY 4 YEARS, HAS THE ‘RIGHT OF BUDGET”. IMPORTANT IS THE ROLE OF THE CITIZEN. HE OR SHE WANTS TO BE INVOLVED. KEYWORD IS PARTICIPATION IN LOCAL GOVERNMENTAL AFFAIRS.IMPORTANT IS THE ROLE OF THE CITIZEN. HE OR SHE WANTS TO BE INVOLVED. KEYWORD IS PARTICIPATION IN LOCAL GOVERNMENTAL AFFAIRS.

7. ICT SERVICES FOR CITIZENS THE CITIZEN IS KNOWN IN 3 ROLES: THE CITIZEN AS THE OLD FRENCH DEFINITION OF CITOYEN THE CITIZEN AS THE OLD FRENCH DEFINITION OF CITOYEN THE CITIZEN AS A CLIENT OF PRODUCTS OF THE CITY THE CITIZEN AS A CLIENT OF PRODUCTS OF THE CITY THE CITIZEN WHICH HAS TO BE CORRECTED FOR MISBEHAVIOUR THE CITIZEN WHICH HAS TO BE CORRECTED FOR MISBEHAVIOUR

8. ICT SERVICES FOR CITIZENS THE CITIZEN AS THE OLD FRENCH DEFINITION OF CITOYEN: HE/SHE WANTS TO BE INVOLVED IN LOCAL POLICY THE CITIZEN AS THE OLD FRENCH DEFINITION OF CITOYEN: HE/SHE WANTS TO BE INVOLVED IN LOCAL POLICY THE ROLE OF THE CITOYEN IS MIGHTY IMPORTANT FROM THE POINT OF VIEW OF DEMOCRACY THE ROLE OF THE CITOYEN IS MIGHTY IMPORTANT FROM THE POINT OF VIEW OF DEMOCRACY

9. ICT SERVICES FOR CITIZENS HOW DO WE MANAGE TO GET PEOPLE INVOLVED IN LOCAL AFFAIRS, IN TERMS OF PARTICIPATIONS? HOW DO WE MANAGE TO GET PEOPLE INVOLVED IN LOCAL AFFAIRS, IN TERMS OF PARTICIPATIONS? HOW DO WE ARRANGE INFLUENCE ON LOCAL POLITICS, APART FROM ELECTIONS? HOW DO WE ARRANGE INFLUENCE ON LOCAL POLITICS, APART FROM ELECTIONS?

10. ICT SERVICES FOR CITIZENS THE NEXT SLIDE IS SHOWING A PRINTSCREEN OF THE WEBSITE OF MY MUNICIPALITY GOIRLE THE NEXT SLIDE IS SHOWING A PRINTSCREEN OF THE WEBSITE OF MY MUNICIPALITY GOIRLE IT IS ABOUT A FORUM IN WHICH CITOYENS GIVE THEIR OPINION ABOUT THE INFRASTRUCTURE OF A NEW SQUARE IN THE CENTRE OF THE CITY IT IS ABOUT A FORUM IN WHICH CITOYENS GIVE THEIR OPINION ABOUT THE INFRASTRUCTURE OF A NEW SQUARE IN THE CENTRE OF THE CITY

11. ICT SERVICES FOR CITIZENS

12. THE FOLLOWING SLIDE SHOWS AN EXAMPLE OF THE WEBSITE OF THE CITY LEUVEN IN BELGIUM THE FOLLOWING SLIDE SHOWS AN EXAMPLE OF THE WEBSITE OF THE CITY LEUVEN IN BELGIUM HERE IS THE FOCUS POINT AN OPEN FORUM ON THE WEB WHERE CITIZENS CAN EXCHANGE OPINIONS HERE IS THE FOCUS POINT AN OPEN FORUM ON THE WEB WHERE CITIZENS CAN EXCHANGE OPINIONS THE WWW IS AN IMPORTANT HELP FOR A DYNAMIC DEMOCRATIC PROCES THE WWW IS AN IMPORTANT HELP FOR A DYNAMIC DEMOCRATIC PROCES

13. ICT SERVICES FOR CITIZENS

14. THE NEXT SLIDES SHOW SOME EXAMPLE OF PRODUCTS OF THE MUNICIPALITY THE NEXT SLIDES SHOW SOME EXAMPLE OF PRODUCTS OF THE MUNICIPALITY THE CITIZEN IS A CLIENT OF THE MUNICIPALITY THE CITIZEN IS A CLIENT OF THE MUNICIPALITY THERE ARE A LOT OF PRODUCTS THERE ARE A LOT OF PRODUCTS IT IS THE TASK OF THE CIVIL SERVANTS TO DELIVER THE BEST SERV ICE IT IS THE TASK OF THE CIVIL SERVANTS TO DELIVER THE BEST SERV ICE

15. ICT SERVICES FOR CITIZENS

17. THE CITIZIN HAS ALSO A ROLE IN LAW ABBIDING (FOLLOW TO THE RULES) THE CITIZIN HAS ALSO A ROLE IN LAW ABBIDING (FOLLOW TO THE RULES) LAW ENFORCEMENT IN PRACTICE LAW ENFORCEMENT IN PRACTICE MAKING UP A DECLARATION AT THE E-POLICE MAKING UP A DECLARATION AT THE E-POLICE

18. ICT SERVICES FOR CITIZENS

19. ROSAS CONSULTANCY ROSAS CONSULTANCY & MANAGEMENT JAN LOONEN, DIRECTOR THANK YOU FOR YOUR ATTENTION