1. Your company slogan in here ----with an emphasis on daily private banking service A gap between Chinese and British banks Presentation Shaun, Group 18

2. Your company slogan in here www.themegallery.com Conclusion Why choose this topic Two differences 1 1 3 3 Contents 2 2

3. Your company slogan in here www.themegallery.com Why choose this topic Chinese banks are different from British banks --Chinese banks: Noisy, Busy, Disorderly --British banks: More efficient and scientific

4. Your company slogan in here www.themegallery.com Two differences 1.Difference about how to get a service --Chinese banks Consult the lobby manager Get a number and wait --British banks Line up at the waiting area Make an appointment for saving time

5. Your company slogan in here www.themegallery.com Two differences 1.Difference about how to get a service Defect: The manager is too busy to answer every request. Step 1 Step 2 Step 3 Customers are lack of autonomous right. Customers keep waiting. Customers become upset. Out of control.

6. Your company slogan in here www.themegallery.com Two differences 2.Difference about division of labour --Chinese banks Almost every kind of daily private banking service should be operated by the tellers. Managers give financial advice and sell financial products. --British banks Managers do lots of jobs which belong to tellers in China. Redirect and show respect to the customers. Make banking service more efficient.

7. Your company slogan in here www.themegallery.com Conclusion --Chinese banks are lack of efficiency, the division of labour is not scientific. --It is a long way for Chinese banks to improve the system. --Government should focus on the populace’s cultivation.

8. Your company slogan in here