1. Attitudes and Values for Personal Development – Unit 323
Session Three

2. Learning Objectives By the end of this session you will:
identify personal strengths
create an action plan to develop personal strengths
understand Ocado’s values
understand how your actions can affect internal and external customers

3. Self-esteem
Self-esteem is the degree to which you value and appreciate yourself, it's your self worth. People's perceptions of you as an individual will be based on what you think about yourself and how you behave.

4. Self-esteem
People with high self esteem generally have a positive mental attitude, have high self worth and are confident in their abilities and who they are. People with low self esteem generally have a negative mental attitude, put themselves down, criticise themselves and their abilities.

5. Personal Strengths
It’s important to know what are your personal strengths
To give you self confidence
To help you to identify what kind of work would suit you
To be able to “sell” yourself to possible employers.

6. Personal Achievements
But I haven’t really achieved anything….

7. Personal Achievements
Achievements are things you’ve done that you are proud of and can include:
Arranging events
Awards from work or school
Raising children or caring for others
Sports achievements
Having many friends
Playing a musical instrument
Passing your driving test
Dealing with a difficult time or situation

8. Achievements – Skills and Strengths
I set up a fund raising stall for children in need and got help from family and friends who baked cakes and sweets so that I raised a total of £250.
Shows:
Initiative
Motivation
Communication
Team player
Customer focus
Knowledge of finances.

9. Achievements – Skills and Strengths
Each morning I get my three children up, dressed, fed and ensure they have everything they need for school. Then I drop them off on time at two different schools.
Shows:
Planning and organising
Timekeeping and meeting deadlines
Adaptability/flexibility
Resilience
Persuading and influencing

10. Achievements – Skills and Strengths
When learning to drive I was passed from instructor to instructor and had countless lessons and tests. After 8 years of trying I passed my driving test.
Shows:
Commitment
Motivation
Adaptability/flexibility
Resilience

11. Transferable Skills
Transferable skills are things that you can do that can be applied in different situations and circumstances.
Showing motivation to achieve your personal goal of learning to drive shows an employer that you have a positive attitude and can set and achieve goals.

12. Action Plan What do you want to achieve?
To get up early on weekdays and job search
How will you achieve it?
Set my alarm for 8:30. Go to the jobcentre and hand out CVs in town.
What support do you need?
My family – to help me keep motivated
What is a reasonable deadline?
To begin next week

13. We’re in it together
Teamwork is what makes us greater than the sum of our parts. By being able to depend on one another, we can transform what we do from something good to something great.

14. Value each person
We will look out for each other, and remember that every individual is important, whether they’re a customer or an Ocado team member. Our willingness to be different means your opinion will always count.

15. Love what we do
Each one of us can make a big difference to what we achieve by going the extra mile. If we all care passionately and put every effort into what we do, we can make incredible things happen.

16. We can be even better
Never settle for the way things are. By being proactive and finding better, smarter ways of doing things, we can all have a huge impact on the way we work. Let’s all promise that “it’ll do” will never do.

17. Customer Service at Ocado

18. Effect on Ocado Customers
Pack incorrect item in tote
Poor packing

19. Attitudes and Values for Personal Development – Unit 323
Session Three