1. Industry Internship “Skill Acquisition”
Tamer Zakaria, HR Consultant
Instructor of Hospitality Management
Faculty Member of the American Hotel & Lodging
Educational Institute

2. Industry Internship Tamer Zakaria
Session Rules
Agreements 1 6 3 2 8
Be on time 7
No besides talking 4
Late persons are not accepted
Semi-formal dress 5
Mobiles Off/Silent
Have fun!
Participate
Respect
Industry Internship Tamer Zakaria

3. Industry Internship Tamer Zakaria
Module 6
Interpersonal
Communication Skills
Industry Internship Tamer Zakaria

4. Industry Internship Tamer Zakaria
Module 6 Outline
Active Listening Skills.
Effective Speaking Skills.
Writing Skills.
Public Speaking Skills.
Nonverbal Communication Skills “Body Language”.
Industry Internship Tamer Zakaria

5. Active Listening Skills
Be calm and relax.
Let the speaker talk without interrupting.
Show interest in the speaker.
Maintain eye contact.
Look directly at the speaker.
Observe body language.
Use listening spare time to review and anticipate.
Focus your attention on both the speaker and the message.
Ask questions.
Show that you understand.
Industry Internship Tamer Zakaria

6. Effective Speaking Skills
Plan and organize what to say.
Think before you talk.
Identifying your main points and then making sure that you address them.
Stick to your topic.
Get your listener’s attention.
Announcing your intentions at the outset of your talk.
Obtain your listener’s interest.
Present key points in a logical sequence.
Use spoken cues to tell your listener what’s important.
Avoid jargon.
Industry Internship Tamer Zakaria

7. Industry Internship Tamer Zakaria
Writing Skills
Before Writing
Have a specific reader or audience in mind.
Know your objective.
Decide which essential information to include.
Determine how to present the information.
Industry Internship Tamer Zakaria

8. Public Speaking Skills
Identify your main point in the introduction.
Use repetition or examples.
Use concrete language.
State things positively.
Tell why the massage is important.
Check for understanding.
Industry Internship Tamer Zakaria

9. Nonverbal Communication Skills “Body Language”
Nonverbal Communication Skills “Body Language” – the gestures and body movements a person uses, include facial expression, eye contact or movement, and posture.
Our body language may contradict our words or reveal information we don’t intend to reveal.
We can hear certain types of nonverbal communication, such as laughter, weeping, whistling, or tone of voice.
Industry Internship Tamer Zakaria

10. Business Communication Skills
Module 7
Business Communication Skills
Industry Internship Tamer Zakaria

11. Industry Internship Tamer Zakaria
Module 7 Outline
Presentation skills.
Presentation Delivery Tips.
Business Acumen: the Language of Benefits.
Organizational communication skills.
Types of Organizational Communication.
Industry Internship Tamer Zakaria

12. Industry Internship Tamer Zakaria
Presentation Skills
Know your material well.
Practice.
Get audience participation.
Use names and eye contact.
Establish rapport.
Check the facilities and audiovisual equipment in advance.
Research your audience.
Relax.
Dress comfortable and appropriately.
Use your own style.
Industry Internship Tamer Zakaria

13. Presentation Delivery Tips
Posture.
Movement.
Orientation.
Gestures.
Eye-contact.
Volume and tone of speaking.
Industry Internship Tamer Zakaria

14. Business Acumen “The Language of Benefits”
List the key areas of your job in order of importance.
Limit the number of objective areas.
Choose active words to describe your objectives.
Set amount of time you need to put into each objective area.
Make sure that you can measure your achievement in each objective area.
Consider the best ways to monitor your performance.
Use your calendar or your activity reporting system.
Focus on what is important for achieving your objectives.
Industry Internship Tamer Zakaria

15. Organizational Communication Skills
Functions of Organizational Communication
Control.
Motivation.
Emotional expression.
Information.
Industry Internship Tamer Zakaria

16. Types of Organizational Communication
Upward communication.
Downward communication.
Lateral communication.
Diagonal communication.
Industry Internship Tamer Zakaria

17. Industry Internship Tamer Zakaria
At the End
Thank You
Industry Internship Tamer Zakaria