1. PREPARED BY: IZABEL, JAKE, JESSICA, MICHELLE, TATIANA Clinica

2. Background  Founder: 1983 by Oscar Romero  Mission: Provide affordable, quality healthcare, health education and advocacy to the uninsured and underserved communities of greater Los Angeles.  Values: Professionalism with emphasis on teamwork, compassion, quality and healthcare as a basic right.

3. Interviewee: Sandra Rossato Sandra Rossato About her Previous position Financial crisis Her Beliefs Qualities Position: CEO HR Director Interim board member

4. Development Skills learning experiences that led to her successful development and the success of Clinica included:  making drastic career changes (taking a risk) while in the private sector  terminating an employee on the spot  not practicing open communication  glass ceiling encounters  taking things for granted.

5. Development Skills 1.Use of learning experience 2.Build plan 3.Reflect

6. Fostering Teamwork Lack of Team work lead to:  $1 million deficit  Laying off employees  Tension between staff

7. Fostering Teamwork Team work  Effective  Structured  Motivation  Prevent pressure  Implemented ideas

8. Communication Skills Know the purpose of what it’s being said to the employee Monthly Meetings Goals Choose appropriate medium of telling employee E-mail Conference

9. Communication Skills Be Clear with signals Instructions Clarifies confusions Actively ensure others understand the message Progress in work ethic Improves in the culture of the company

10. Conclusion What we’ve learned… Leadership skills Impact of Leadership skills