2. Agenda 1 Syntax Enterprise Services  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program Introduction Rational User Group

3. Agenda 2 Company Profile  Global Presence: Dedicated to the development of Enterprise Services for global commercial and governmental enterprises  Partners: IBM, Sun, Silicon Graphics, Hitachi, LSI, Rational, Scitex, Kodak, Transarc, Xerox, and others  Customers: Cisco, J.P. Morgan, Rockwell, Chase, Lucent, Lockheed Martin, Siemens, Motorola, Boeing, Ford Motor Company, Philips, Oracle, General Electric, DaimlerChrysler, Seagate Technology, Synopsys, Kmart, and 1,000s more  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program

4. Agenda 3  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program Knowledge Workers Collaborate Knowledge workers need to share enterprise data without limits Engineering Systems (UNIX) Engineering and Manufacturing Systems (NT) Administration Systems (Windows/NetWare) Marketing (Mac)

5. Agenda 4 Syntax Solutions VIM DEC VAX/VMS Unix SMBserver SMB Specs NetWare Unix LMserver NMserver MACserver Windows OS/2 Macintosh Unix TotalNET Advance Server WindowsWE NT/CIFS Unix Syntax Enterprise Services Internet Enterprise Services LDAP/NDS/AD Unix Who will be the Next Technology Leader? Syntax Knowledge Base and Continued Technology Evolution ‘83 ‘84 ‘85 ‘86 ‘87 ‘88 ‘89 ‘90 ‘91 ‘92 ‘93 ‘94 ‘95 ‘96 ‘97 ‘98 ‘99 ‘00  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program

6. Agenda 5 Syntax History Customer Driven Syntax meets Atria Joint Engineering Project CC2.14 TAS 4.1 First Deliverable PureAtria Syntax Partner TotalNET Advance Server Rational Joint QA Wide Acceptance Syntax Enterprise Services The Future Rational Syntax Best Partnership Over 500 Satisfied Customers Syntax Relationship With ClearCase ‘1996 1997 1997 1998 2000+  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program

7. Agenda 6 NetWareMacintosh NT, W95/98 OS/2, DOS SPX/IPXTCP/IP NetBEUI AppleTalk TCP/IP Linux/Unix TCP/IP NC/Java Unix Servers NFS Servers NetWare Servers NT Servers LAN Servers Ethernet Token RingATMFDDI OS/ 390 Systems* Syntax Enterprise Services Operating System Facilities Multi-tasking, Multi-user, Multi-processing,... TotalNET Advanced Server Authentication, File, Print, Administration, and Application Services Syntax Technology Internet Administration Enterprise File System e-BizFS Other Applications SAP, Oracle, ADSM, WEB, WAN,... * Developed in conjunction with Hitachi Data Systems  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program

8. Agenda 7 Unix Servers NFS Servers NetWare Macintosh NetWare Servers NT Servers LAN Servers NT, W95/98 OS/2, DOS SPX/IPXTCP/IP NetBEUI AppleTalk TCP/IP Linux/Unix TCP/IP NC/Java Enterprise File System Syntax Enterprise Services NAS TAS Solaris HP-UX AIX Tru64 IRIX Linux* Internet Administration MetaStor NAS with TAS Extending Open Systems Architectures To NAS Solutions  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program

9. Agenda 8 Syntax Administration Framework Administer servers from anywhere on the planet! Administer TotalNET Advanced Servers Administer Users and Groups Administer Operating System Functions File Manager Permissions & ACLs Access CustomerCare Services Administer Network Directory Services View System Log Files NetWare Migration Services  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program

10. Agenda 9 CustomerCare Program  Customer Services through our Sales Teams (SE and Sales)  Professional Training programs  Web-driven worldwide help desk services 7 days a week, 24 hours a day via web, email, fax, telephone  Product-to-help desk automation  Structured problem report escalation processes with Customer Advocate  Product maintenance  Product updates, upgrades and revisions for technology currency  iShare Community participation in product management and evolution processes  Introduction to Syntax Enterprise Services  Relationship with ClearCase  Technology  Administration Framework  CustomerCare Program