1. THINK: LEADERSHIP EI. EI? Oh!

2. This session aims to introduce the concept of Emotional Intelligence and highlight its importance as a vital business topic

3. Objectives By the end of this session you will be able to: Explain what EI is and the key themes associated with the topic Understand the latest development avenues Decide how to apply EI within your organisation to forward your business

4. Definitions “EI describes an ability, capacity or a skill to perceive, to assess and to manage the emotions of oneself, of others and of groups” Jill Dann “Emotional intelligence is the master aptitude, a capacity that profoundly affects all other abilities, either facilitating them or interfering with them” Daniel Goleman “The habitual practice of using emotional information from ourselves and other people; integrating this with our thinking; using these to inform our decision making to help us get what we want from the immediate situation and from life in general” Sparrow and Knight

5. Who pushes your buttons? “The notion that others can make us feel good or bad is untrue. Consciously, or more frequently unconsciously, we are choosing how we feel at every single moment” Candice Pert

6. The EI Journey Self - Awareness Social Awareness Relationship Management Self- Management

7. Self - Awareness Social Awareness Relationship Management Self-Management Emotional Self-Awareness Self-Confidence Accurate Self-Assessment Empathy Service Orientation Organisational Awareness Transparency Initiative Goal Orientation Optimism Adaptability Self-Control Developing others Developing others Leadership Leadership Change catalyst Change catalyst Teamwork Teamwork Conflict Management Conflict Management Influence Influence

8. EI Competency Framework Self Awareness Emotional Awareness Self Confidence Accurate Self Assessment Self Regulation Self control Trustworthiness Conscientiousness Adaptability Innovativeness Self Motivation Achievement driven Commitment Optimism Initiative Social Awareness Empathy Service orientation Developing others Leveraging Diversity Political Awareness Social Skills Influence Communication Leadership Change catalyst Conflict management Building Bonds Collaboration & Cooperation Team Capabilities

9. Seven Dimensions of Personal Effectiveness Self Awareness Emotional Resilience Motivation Interpersonal Sensitivity Influence Decisiveness Conscientiousness and Integrity Develop Self Awareness Interpersonal Sensitivity Influence Develop Self Awareness Interpersonal Sensitivity Influence Exploit Emotional Resilience Motivation Decisiveness Conscientiousness & Integrity Exploit Emotional Resilience Motivation Decisiveness Conscientiousness & Integrity

10. Future of EI – a fork in the road Ability EI Concerns the actual ability to perceive, process and utilise ‘affect-laden information’ “realm of cognitive ability” Measured by maximum- performance tests (eg MSCEIT) Trait EI Concerns the individuals self-perception of their emotional abilities and behavioural dispositions “realm of personality” Measured by self-report questionnaires (eg TEIQue

11. Trait EI Trait EI – TEIQue 4 Factors, 15 sub-scales Well-beingSelf-ControlEmotionalitySociability Adaptability Self-esteem Trait happiness Trait optimism Assertiveness Impulsiveness (low) Self-motivation Stress management Emotional perception Emotional expression Emotional management (others) Emotional regulation Relationship skills Social competence Trait empathy Locke (2005): EI is not an ‘Intelligence’. EI describes intelligence applied to a life domain – emotions. Locke suggests EI should be redefined as a ‘skill’

12. BeingDoingKnowing Understanding Ability Integrity Consistency Fairness Openness

13. The 4 Quadrant Leadership Model

14. Thank you for attending the session

15. Trait EI Questionnaire (TEIQue) Facets High scorers perceive themselves as… Facets High scorers perceive themselves as… Adaptability …flexible and willing to adapt to new conditions. Assertiveness …forthright, frank, and willing to stand up for their rights. Emotion perception …clear about their own and other people’s feelings. (self and others) Emotion expression …capable of communicating their feelings to others. Emotion management …capable of influencing other people’s feelings. (others) Emotion regulation …capable of controlling their emotions. Impulsiveness (low) …reflective and less likely to give in to their urges. Relationships …capable of having fulfilling personal relationships. Self-esteem …successful and self-confident. Self-motivation …driven and unlikely to give up in the face of adversity. Social awareness …accomplished networkers with excellent social skills. Stress management …capable of withstanding pressure and regulating stress. Trait empathy …capable of taking someone else’s perspective. Trait happiness …cheerful and satisfied with their lives. Trait optimism …confident and likely to “look on the bright side” of life. http://www.eiconsortium.org/measures/teique.html