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RCN Customer Feedback. Department/BoardNumber of Complaints Number of complaints per 10,000 members RCN Scotland82.0 RCN Wales31.3 RCN Northern Ireland53.6.

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Presentation on theme: "RCN Customer Feedback. Department/BoardNumber of Complaints Number of complaints per 10,000 members RCN Scotland82.0 RCN Wales31.3 RCN Northern Ireland53.6."— Presentation transcript:

1 RCN Customer Feedback

2

3

4 Department/BoardNumber of Complaints Number of complaints per 10,000 members RCN Scotland82.0 RCN Wales31.3 RCN Northern Ireland53.6 Eastern00 East Midlands31.2 London132.5 Yorkshire & Humber51.5 Northern63.3 North West183.6 South East71.3 South West61.7 West Midlands133.4

5

6 Leavers

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8 Overall position this year Total joiners19,223 total resignations6,319 total unpaid10,723 Total leavers17,402 Nett gain/loss2,181

9 Branch X WORKPLACE A EMPLOYER Branch Y East Midlands Yorks & Humber WORKPLACE B

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