1. David King Email: david.king@redtray.co.uk The role of CloudRooms™ and e-learning in improving public sector performance.

2. Case study… Royal Mail Group ‘Connect 2010’ Desktop IT project 33,000 staff 2,800 locations The largest IT project for RMG

3. Traditional training…

4. Method Learning ChallengesOrganisational Challenges Problems Classroom training Cognitive overload One pace for all Too much theory Understanding student performance Out-of-office time Additional costs Quality consistency Environmental impact Measurement of success Classroom challenges…

5. External factors…

6. Other training methods…

7. e-Learning…

8. Method Learning ChallengesOrganisational Challenges Problems e-Learning No guidance Broadcast Self discipline Infrastructure & management Measurement of success e-Learning challenges…

9. CloudRooms™

10. What is it? Live online learning Learning effective… Cost effective…. Time effective….

11. Method Learning ChallengesOrganisational Challenges CloudRooms Classroom training Bite-sized chunks Vary the pace Practice over theory Measurement Learning at work Remove travel Remove geographical variation Feedback to the organisation e-Learning Access to an expert Interactive learning Guided content Structure Managed by provider Feedback to the organisation CloudRooms™

12. Technical requirements? Just these…

13. Central hub…

14. Live labs ‘Nobody is perfect; nor are we. But there is a company that caught our attention with its creativity in using virtual learning technology – REDTRAY. They are a real example of a business using a cloud-based solution with hands-on labs.’ – Lutz Ziob, Microsoft General Manager of Microsoft Learning

15. Blended approach.. Central hub - CloudRooms™ Hands-on labs Personalised materials, recordings Informal networking/ learning Tracking and reporting Automated instructions and emails

16. Benefits… 33,000 staff 2,800 locations 10 weeks 165,000 emails sent and tracked Managed by just two administrators!! Average satisfaction of 83% - highest ever! Normal support call volume after the switch

17. Non-IT courses Policy change – reinforce core values Leadership skills Communication skills Project management Change management

18. Public Sector use… www.cloud4training.com

19. What are the quantifiable benefits?

20. 28% improvement in time to proven competency 27% improvement in trainer productivity 18% improvement in overall staff productivity Quantifiable benefits…

21. Case study… London Housing Association CloudRooms Office™ 1 hour sessions Instructor-led Self registration No internal IT trainers needed

22. Results to date… Training delivered across Singapore, Dubai, South Africa, UK and USA 97% learner objectives met using CloudRooms 100% of CloudRooms Office users would recommend it to their colleagues 93% learners rate their trainer as good, very good or excellent CSC achieved 40% cost savings on their training using CloudRooms Endorsed by the Learning and Performance Institute (previously IITT) ‘As you know I was hesitant about the method, but it has absolutely exceeded my expectations.’ – Anatec Systems

23. The future…. Mobile learning Social/informal learning Continuous learning Embed within culture….

24. david.king@redtray.co.uk Skype: davidking75

25. Why Train? Ensure staff have necessary skills to deliver their service Reinforce/re-orientate core public service values Retain staff Maximise investment in ICT and other technologies. Attract younger employees into the service