1. Good Governance and Public Administration Strengthening (GGPAS) Program From Efficiency to Quality Service Delivery through the collection and analysis of relevant data Patrick Coughlin, PhD, CPT

2. Good Governance and Public Administration Strengthening (GGPAS) Program 1.1. The ultimate objective of HICD is to… …”enable organizations to fulfill their mandates and provide the highest level of service to their constituents and stakeholders”… 1.2. HICD focuses on… …“tangible, measurable performance …”along measures established at different levels within the organization”… …”scorecards – for example - enable organizations to establish benchmarks and targets for current and future performance”… Source: USAID E3 HICD Handbook 2011

3. Good Governance and Public Administration Strengthening (GGPAS) Program The Rwandan Governance Scorecard (RGS) 2.1.1 Description of the RGS Annual publication on Rwandan Governance 2012 edition captures data for 2011 Results reflected on a score of 1-100 at each relevant performance indicator

4. Good Governance and Public Administration Strengthening (GGPAS) Program

7. 2.1.2 Description of the RGS “360” approach to external data sources: – International indexes, assessments and criteria: Worldwide Governance Indicators, Freedom House assessments, the Mo Ibrahim Index of African Governance, Transparency International assessments, Millennium Challenge Corporation (MCC) criteria, Millennium Development Goals (MDG) and the Global Integrity Index Internal hard data (i.e., planned ouput targets vs. actual results at each Rwandan public institution), plus quantitative perception surveys on representative samples of Rwandan citizens as well as qualitative studies among experts

8. Good Governance and Public Administration Strengthening (GGPAS) Program 2.1.3 Description of the RGS Reflects continued commitment to evidence-based policies and objective Objectives of survey: – Generate credible and reliable data on governance issues for national and international Stakeholders – Serve as a practical tool that will drive policy reform through the identification of areas for improvement and actionable recommendations – Contribute to current knowledge about governance in Rwanda

9. Good Governance and Public Administration Strengthening (GGPAS) Program 3.1. Summary of RGS results

10. Good Governance and Public Administration Strengthening (GGPAS) Program 3.2. Performance of RGS indicators

11. Good Governance and Public Administration Strengthening (GGPAS) Program 3.3 Identifying improvements and deteriorations in performance

12. Good Governance and Public Administration Strengthening (GGPAS) Program 3.4 Looking at indicators in depth: Quality of public service delivery

13. Good Governance and Public Administration Strengthening (GGPAS) Program

14. 4. From measurable results to analysis of results to action