1. Impact: Cloud Computing Theresa Rowe Educause Live

2. An Impact… …is a high force or shock applied over a short time period when two or more bodies collide. Such a force or acceleration usually has a greater effect than a lower force applied over a proportionally longer time period of time. Wikipedia, http://en.wikipedia.org/wiki/Impact_%28mec hanics%29 Aug. 2010 http://en.wikipedia.org/wiki/Impact_%28mec hanics%29 2

3. Cloud Computing Impact Problem we are trying to address Characteristics of the impact What does the future look like 3

4. Market Awareness Gradual trend to selective outsourcing and right-sourcing Google and Microsoft Live offerings Amazon storage Agility Variety 4

5. Culture Values, Language, Attitudes, Behavior 5

6. Ethics Privacy Transparency of data sharing Advertising supported Data-mining supported 6

7. Tracking and records Tracking of what you do versus what is done on the organization site Auditing requirements Controlled privacy trails 7

8. Your Expectations Is the cloud service an extension of your culture or are you adapting to their culture? Is your answer repeatable? Are you open to new realities? 8

9. Cultural responses Culture of doing versus specifying and monitoring Issues of trust, fear, handling, control 9

10. Organizational Awareness Defined decision path for right-sourcing Policies for data stewardships Is there a strategy? 10

11. Operational Awareness What do we do that we take for granted Staff technical quality Security quality Service monitoring Data maintenance and control methods Data quality in context 11

12. Operational Consistency Change management Training changes Cohesive login Cohesive presentation of data and services 12

13. Does your campus understand the role of central IT in this context? 13

14. Whose job is it? Vendor service analyst Software license and contract manager Contract manager Negotiation specialist Corporate quality Legal review 14

15. Understanding all the possibilities Market issues with labeling SaaS, ASP, hosted, IaaS, cloud storage Bundling software licenses with service contracts State or system services 15

16. Monitoring Do we really know and understand what we monitor, how much we monitor, the results of the monitoring and the triggered responses from our monitoring 16

17. Monitoring Problem observation and recording Notifications Responsiveness Service outage measurement 17

18. Negotiations Authority TNSTAAFL Trade-offs – giving up something to get something Non-negotiable: State laws that must be included Research data requirements Where does ADA fit? 18

19. Key legal concepts Contract termination Indemnification Limitation of liability 19

20. Managing vendors and service providers Monitoring performance to contract Active assignment, not drawer assignment 20

21. Consistency Change management differences Mixing data among providers Challenges of non-disclosure agreements and integration 21

22. Professional Staff Frustrations Monitor, discuss, track – but do not touch Computer engineering degree not needed Push to functional end user Translating the service variety into wise choices 22

23. End-of-Life Terminations – regular and emergency What is returned to you – and there may be nothing of value! 23

24. Recognize the rebuilding needed Data controls and culture Systems administration knowledge 24

25. Changes Does contract review and management live in central IT? Is funding of contracts centrally managed? If so, in which job roles? What skills do we hire? – Is there a paralegal in the house? – Certified Software Manager? 25

26. Mixed Bag CIO is putting the puzzle pieces together- – Some outsourced, hosted, ASP – Some vendor provided local installs – Some open source local install – And all the mixes 26

27. Educause If It’s in the Cloud, Get It on Paper: Cloud Computing Contract Issues By Thomas J. Trappler http://www.educause.edu/EDUCAUSE+Quarterly/E DUCAUSEQuarterlyMagazineVolum/IfItsintheClou dGetItonPaperClo/206532 Joanne Kossuth – Educause Live Archives "Spotlight on Cloud Computing: Professional Development and Staffing for the Cloud" 27

28. Thank You! Please send comments or follow-up items to Theresa Rowe CIO Oakland University rowe@oakland.edu rowe@oakland.edu 28