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Evolve to become an MSSP with Cyberoam
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You The Security Reseller Dilemma How can I grow my business with the expertise I already have and move up in the value chain?
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Partner’s revenue today –Margin from appliance sales + subscription sales / renewal Your current business model Reseller person selling Cyberoam appliance to a customer Cyberoam Reseller Customer # 1Customer # 2 Customer # 3Customer # 4
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You How do I grow faster and smarter? Limited revenue per customer Find new customers constantly Face competition in current and prospective accounts Zero revenue support liability to maintain customer relationship Averting risk in tough economic times Challenges with current business model
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Products moving towards services e.g. Software as a Service Now it’s time for Network Security to move to Services model How to meet the challenges? product Services
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Why become an MSSP?
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Global Managed Security Services (MSS) market : USD 4.5 billion (e.g. MSS market in Europe = USD 2.1 billion (in 2010)) Expected compounded annual growth rate : 14 % Demand of Managed Security Services is on the rise Why get into Managed Security Services business?
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Market opportunities Customers willing to outsource than ever before Looking for both an outsourcer and a strategic partner to help transform their security capabilities
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Drivers for employing Managed Security Services (MSS) Source: Forrester Research
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Becoming an MSSP with Cyberoam’s offerings
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Challenges of MSSP Providing best quality of services to clients with least effort and cost -Provide higher coverage of managed security services -Centralized control of client network’s security Policy setting, Modification, Monitoring Performance, Reacting to situations in time, Pro-active security management Have a system that -Is simple to configure and manage -helps meet the SLA’s -Help customers to display compliance Ability to offer flexible security plans to clients
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Cyberoam UTM Virtual CCC (Virtual Cyberoam Central Console) Cyberoam iView Product Training Cyberoam products that help you become MSSP
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Reduced complexity -All-in-one approach simplifies product selection, integration and support Easy to deploy -Customers, VARs, VADs, MSSPs can easily install and maintain the products Remote Management -Remote sites may not have security professionals – requires plug-and- play appliance for easy installation and management Better Man Power Management -Reduction in dependency and number of high end skilled Human resources Managed Services -Security requirements & day to day operations can be outsourced to MSSPs Benefits of UTM Appliances
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You CCC Features & Benefits
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You iView - Cyberoam’s Logging and Reporting Tool MSSPs can aggregate the reports of various customers Free (Open Source) Aggregation of logs and data from multiple CR appliances as well as competitor appliances, Squid, Access Gateway etc Centralized storage of reports and log data View reports of specific devices Real-time Monitoring and Alerting Over 1000+ Drilldown Reports Reports in HTML, PDF, & CSV formats & Email Alerts Role based user access of iView Compliance Reports
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Become an MSSP with Cyberoam’s offerings Boston Dubai New York Group: Customer2 Boston Dubai New York Group: Customer1 MSSP Network Customer Appliances Boston Dubai New York Group: Customer3 Convert existing and prospect client opportunities to Managed Security Services (MSS)
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Dedicated technical support team to assist MSSP Cyberoam; a one stop solution provider to become MSSP UTM for Gateway level security Virtual CCC for centralized security management iView for centralized reporting Existing relationship with Cyberoam Training on Cyberoam products to know and use Cyberoam products better Benefits of Cyberoam products for MSSP Cyberoam products MSSP
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Move up the value chain without infrastructure investment Strengthening relationship with Cyberoam and clients Serve customers at lesser cost Charge support/services to the customer Reduced need to visit customer site for any support issue Overall Benefits
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You How to become an MSSP?
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Lack of understanding of how the MSSP business works What to offer as an MSSP? – possible business models How and when to break-even? Challenges in becoming an MSSP
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Complete MSSP services Including product, MSSP services Partial MSSP services Client buys product on their own MSSP only provides services Other types of services Charge fee per security subscription management Onsite and/or Offsite Flavors of Managed Security Services
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Let’s take a scenario You are not an MSSP currently and want to get into this business Opportunity of customers willing to outsource their security management 5 Customers with 2 sites each (40 people per office) Hence, 10 sites /locations (1 UTM appliance per location) – 10 UTMs A sample cost calculation exercise
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Evaluating each cost center Note: The Cyberoam appliance cost includes 3 year security subscriptions of AV, AS, IPS, Web & App Filtering, Support, Warranty and has been assumed for sake of calculations only and can vary based on different factors Cost of onsite visit required to customer sites - travel, lodging etc Safe Assumption: Engineer visit required to 10% of sites per year for maintenance For 10 sites, 1 visit is required = EUR 500 EUR 500 Cost of maintaining spares for replacement Spares (replacement rate - 8% per yr, 1 unit) Industry average 3% replacement per year & Safe Assumption 10% replacement rate For 10 sites, 1 spare UTM appliance is required = EUR 800 (does not include subscription costs) EUR 800 Lease cost (by leasing company) Considering 10% Interest rate per year For 10 Cyberoam UTM appliances, lease cost of appliances = EUR 1200 EUR 1200 Cost of setting up Security Operations Center (SOC) One time infrastructure cost (LCD, Server, Ticketing Software etc) = EUR 12000/- Maintenance cost of infrastructure 2nd year onwards (10%) - EUR 1200 per year EUR 12000 Cost of manpower One Person can monitor and manage 50 sites Salary of person per year - EUR 40,000 For 10 sites, manpower cost = EUR 8000 EUR 8000
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You 10 sites /locations (1 UTM appliance per location) Annual cost –Year 1 = EUR 34500 –Year 2= EUR 11700 –Year 3= EUR 11700 Monthly cost per site –Year 1 = EUR 288 –Year 2 = EUR 98 –Year 3 = EUR 98 Total cost
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You 10 sites /locations (1 UTM appliance per location) Charge MSS fee = EUR 300 per month /site Revenue and Profit with MSSP services in EURCostRevenue Year 13450036000 Year 21170039000 Year 31170039000
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You Typical MSS contract with customer
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www.cyberoam.com © Copyright 2011 Elitecore Technologies Pvt. Ltd. All Rights Reserved. Securing You 3 years contract with customer Combination of Onsite and Offsite services Separate installation cost Liability (only till 1 st year. No cost after 1 year as breakeven done in 1 st year) Exit clause for Customer (charge a fee) Deliverables Typical MSS contract points
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