1. Reinvigorating the Army Quality Program: The New AR 702-11
Presented to the 2007 Conference on Quality in the Space and Defense Industries (CQSDI) AR
Revised
02 Mar 07
Mr. Paul E. Chiodo
Chairman, Army Materiel Command Quality Federation

2. Quality on the Battlefield & in the Boardroom
Quality Products Need Less Maintenance, Repair & Replacement
Reducing Logistics Footprint and Life Cycle Costs
Quality Products Enhance Warfighter Confidence & Performance and Facilitate Mission Success
Designs that Satisfy User Needs
Materiel Built as Designed
Improved Safety, Reliability & Supportability
Early and Constant Focus on Quality Reduces Program Risks – Cost, Schedule & Performance
“An Ounce of Prevention is Worth a Pound of Cure” – H. De Bracton
“Diligence is the Mother of Good Luck” – B. Franklin

3. Overarching Principles of a New Army Quality Culture
Satisfy Quality’s Customers … the LCMC/PEO Community & the Warfighter
Add Value to the Army Materiel Integrated Defense AT&L Life Cycle
Risk-based Quality Resource Allocation (Timing & Quantity)
Leveraging Quality Data & Best Practices
Quality Interface with Project Management, Systems Engineering, Acquisition & Logistics
Mitigate Life Cycle Risks
Interdependence & Independence PM SE
ACQ
LOG Q

4. Overarching Principles of a New Army Quality Culture (cont.)
Communicate Quality to all Stakeholders
Promote Enterprise Excellence and Continuous Improvement
Business Transformation Initiative
Nurture Quality Core Competencies
Resolve Quality Challenges through Gov’t & Industry Partnerships
Quality Engineering
Product Quality Management
Product Verification & Validation
Software Quality
Quality Systems Management

5. Strategic Quality: Eight (8) Guiding Principles of the New AR 702-11
Mitigation of customer risk
Commitment to excellence & continual improvement
Adoption of proactive, concurrent & confirmatory measures
Communication to all stakeholders
Independence of authority
Dedicated management for planning, organizing and directing resources
Development & training
Partnering with Gov’t & industry

6. The New AR 702-11: from Programmatic to Strategic
1979
Contractor Responsibilities
Contract Administration
Quality Program Requirements
Major Systems
Non-major and Secondary Items
Commercial Items
NATO/International Logistics Quality Program
Product Deficiency Reporting
2007
Quality Management
Life Cycle Support
Interface with Systems Engineering
Risk-based Planning
Voice of the Customer
Preventive & Corrective Action
Core Competencies
Community of Practice
Benchmarks & Partnerships
Single Process Initiatives
Supplier Quality Management
Metrics
Continual Improvement
Quality Managed
as a Business System

7. AR 702-11: Army Quality Infrastructure
Leadership
ASA(ALT)
Quality Policies & Goals
Quality Champion
Commanders & Directors
Local Quality Implementation
Feedback Quality Issues & Measures
Quality Community of Practice
Subject Matter Expertise
Knowledge Management
Standardization of Best Practices
Quality Performance
Measuring Quality’s Value
CG, AMC
Quality Operations & Control
Quality Assessment & Corrective
Action
&

8. Army Quality Program & the Business Transformation Framework
Continual Quality
Improvement
Risk-based
Quality Planning
(AR702-11, 3-13)
(AR702-11, 3-4)
Quality
Metrics
Quality Benchmarks
& Partnerships
(AR702-11, 3-12)
(AR702-11, 3-9)
Single Process
Quality Initiatives
Quality Community
Of Practice
(AR702-11, 3-10)
(AR702-11, 3-8)
Voice of Quality’s
Customer
Quality Core
Competencies
(AR702-11, 3-5)
(AR702-11, 3-7)

9. Army Quality Partners
OSD, DCMA, DLA, MDA …
USN, USAF, USMC
NASA, FAA
Industry Groups (ASQ, NDIA, AAQG, etc.)

10. Army Quality Leadership
General Benjamin S. Griffin
Commanding General
US Army Materiel Command
Honorable Claude M. Bolton, Jr.
Assistant Secretary of the Army
for Acquisition, Logistics & Technology
“Deployment of world-class quality practices are improving Army readiness & enhancing capabilities within the battlespace.”
“Quality is a fundamental component of Life Cycle Risk Management.”
(ASQ World Quality Conference 2006)
“Bolton's view is [Quality starts] up front”
[Ref: Quality and Safety in the DoD 5000 Model]
“Quality is #1”
[Ref: Interceptor Body Armor Plates Performance]
(CQSDI 2006 Keynote)