1. © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Florida Relay & CapTel Report September 2012 Florida TASA Meeting Matt Myrick November 2, 2012

2. © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 2

3. Florida Relay & CapTel Traffic Review Volumes for TRS & CapTel Call Type Comparison for TRS Center Distribution of Florida Relay Traffic Outreach Updates © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 3

4. Florida Relay & CapTel Volumes - September © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 4 TRS MinutesCapTel Minutes IntrastateInterstateIntrastateInterstate 105,39727,436169,33472,445

5. Call Type Comparison - % of Traffic - September © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 5 Call Type% ASCII0.4 Spanish4.6 STS1.8 TTY77.2 VCO6.9 HCO0.1 Voice9.1

6. Total FL Relay Calls – 71,297 Calls Received in Miami Call Center – 61,078 Miami Center began handling calls on August 14, 2012 75% of all calls are to be Handled in Miami – 85.7% 44 Operators and Center Managers Distribution of Florida Relay Traffic - September © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 6

7. Florida Relay and CapTel Updates © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 7 Florida Relay Events Florida Relay Brochure and Design

8. Florida Relay & CapTel Manager - Gregory Denes © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 8 September 28, 2012 Email: Gregory.Denes@att.comGregory.Denes@att.com O: 407-826-6720 C: 407-413-3387 Gregorys responsibilities include all Florida Relay and CapTel outreach and coordinate presentations, educate potential consumers about Relay services and CapTel services. Support FTRI outreach team and AT&T Channel Managers at AT&T events. Education & Experiences: Experienced with ASL Graduated summa cum laude from The University of Akron, in Akron, Ohio, with a B.A. degree in Business & Organizational Communication. He also earned his A.S. degree in Business from Indiana University. Offers 7+ years of combined experience in customer service, sales, and relationship management in the hospitality, healthcare and retail fields.

9. Florida Outreach & Events © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 9 Pre-Bash Kick-off - July 20 WetnWild - July 21 MATA Expo - Sept 8 NEFAD FL Relay Presentation - Oct 13 Communication & Technology Expo - Nov 17 Miami Picnic & Mini Deaf Expo - Nov 18 Florida Relay & CapTel Outreach 2012 Pre-Bash Celebration Event Photos

10. Florida Outreach Event for 2013 © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 10 Life After 50 Fun Fest-Senior Show … Jan-Dec 2013 ATIA 2013 Orlando Annual Conference … Jan 30-Feb 2 National Hearing Conservation Conference (NHCC) … Feb 21-23 Deaf Nation Expo … March 2 Hearing Loss Ass. of Florida Statewide Meeting … April 13 Fun Fest & Jamboree … June 27 44 th Biennial Florida Ass. of the Deaf Conference … Oct 17-20 Academy of Doctors of Audiology (ADA) Convention … Nov 7-9 Florida Council on Aging Conference … TBA

11. Questions ? © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 11 AT&T Relay Services: Celebrating 25 years providing TRS (1987-2012)