1. Florida Public Service Commission 2007 Hurricane Preparedness Briefing May 23, 2007 Kissimmee Utility Authority Ken Davis Vice President Engineering & Operations

2. KUA System Data Serves approximately 64,000 customers in Osceola County Distribution –857 Miles of Distribution Lines 41 % Overhead 59 % Underground –9 Substations –47 Feeder Circuits –15,000+ Poles (majority wood)

3. KUA System Data Transmission –72 Miles of Transmission Lines –230 kV and 69 kV –63% of Poles Concrete or Steel –37% Wood (will reduce to 27% by 2008)

4. 2004 Hurricane Experience Charley –100 % Customers Lost Power Frances –36 % of Customers Lost Power Jeanne –59 % of Customers Lost Power

5. Lessons Learned Hired James Lee Witt, Associates to Conduct Independent Assessment of Preparation for and Recovery From Storms Improve Communications with Customers During Restoration Cant Rely Solely on Media for Communications

6. Lessons Learned Better Define Roles of All Employees Closer Coordination with EOC for Restoration Priorities

7. Hurricane Preparedness

8. Construction Standards Poles Designed to NESC Extreme Wind Loading –All New Construction –Major Expansions or Relocation Projects –Targeted Critical Structures

9. Construction Standards 27% of Wooden Transmission Poles to be Replaced with Steel and Concrete Redundant Circuits to All Hospitals with Automatic Transfer Scheme

10. Construction Standards Selected Overhead to Underground Conversions Underground Utilities Required in All New Subdivisions

11. GIS/Outage Management All Transmission & Distribution Facilities Tracked in GIS Links to Outage Management System Tracks Outages Down to Individual Customer Level

12. Vegetation Management Transmission Circuits –Inspected/Trimmed Annually Distribution –Three Year Trim Cycle Increased funding over 75% Since 2004

13. Pole Inspection Program All Wood Transmission Poles Inspected Every Two Years Wood Distribution Poles Inspected on Eight Year Cycle

14. Facility Inspection Program Transmission System –Annual Visual Inspections –Annual Infrared Scanning Distribution System –5 Year Cycle on Inspections –Infrared Scans of All Circuits Annually

15. Emergency Operations Plan All Hazards Approach Concentration on Hurricanes Reviewed and Updated Annually Follow National Incident Management System (NIMS)

16. Emergency Operations Plan All Employees Have Pre-assigned Roles Defined Set of Activities for Each Phase of Storm Preparation, Response and Recovery Pre-Defined List of Priority Facilities

17. Emergency Operations Plan Pre-Assigned Damage Assessment Teams –Circuits Pre-Assigned –Area Coordinators for Teams Developing Electronic Reporting of Damage Assessment

18. Emergency Operations Plan Pre-Defined List of Restoration Priorities –Typical Top Priorities – Evacuation Shelters, Emergency Operations Centers, Hospitals, etc. –Priorities Can be Changed by Directive from EOC

19. Annual Mock Disaster Drill Full Scale Drill Practiced Annually (April 12, 2007) All Employees Participate Evaluation Teams Rate Performance Post Drill Evaluation Conducted Action Items – Changes to Processes, Facilities, Plan

20. Storm Response and Recovery Crews Assigned to Ride Out Storm at Selected Fire Stations –Assist First Responders with Wires Down Situations –Assist with Fire Calls for Power Disconnects

21. Storm Response and Recovery Personnel Assigned to EOC at All Times Regular Status Updates Given to EOC Close Coordination with EOC for Restoration Priorities

22. Storm Response and Recovery Mutual Aid Agreements –Florida Municipal Electric Association (Florida Municipal Utilities) –American Public Power Associations (National Municipal Electric Utilities) –Florida Coordinating Group (Florida Municipal, Investor Owned and Cooperative Utilities)

23. Storm Response and Recovery Pre-Arranged Agreements –Transmission and Distribution Line Contractors –Outside Engineering (damage assessment and construction management) –Vegetation Management (Tree Clearing) –Lodging, Catering, Laundry, etc.

24. Customer Communications Call Centers Fully Staffed 24/7 Throughout Recovery Process Provide Status Updates to Customers –Emails –Voice Mails or Text Messages –Physically Place Door Hangers

25. QUESTIONS? Kissimmee Utility Authority Ken Davis Vice President Engineering & Operations Phone: (407) 933-7777 Ext. 1210 Email: kdavis@kua.com