1. May 23, 2007 2007 STORM PREPAREDNESS EMBARQ – FLORIDA, INC. Sandra Khazraee – Regulatory Manager

2. NETWORK HARDENING – Ongoing Implemented Pole Inspections Instituted Engineering Design Changes Replaced damaged Outside Plant with facilities less susceptible to future storm damage Replaced batteries in DLCs

3. DISASTER PREPAREDNESS PLAN and ACTION Implement existing disaster preparedness plans in advance of forecasted storm Coordinate with other utilities and with governments through presence at EOCs Communicate regularly and frequently both internally and externally

4. POST STORM RECOVERY Follow Disaster Preparedness Plan for post storm recovery Activate Rapid Response Team Area Survey Teams canvass the area as soon as it is safe to do so Immediately begin restoration with prioritized circuits restored first