1. Safety in Ecotourism Products

2. 17 million holidaymakers 70% of UK package holidaymakers

3. EC Package Travel Directive 1993 The marketing, sale and performance of package holidays sold or offered for sale in the United Kingdom are regulated by The Package Travel, Package Holidays and Package Tours Regulations 1992 (SI 1992 No 3288). The Regulations apply to anyone who organises packages whether they are for profit or not, and whether they are for business or club purposes.The Package Travel, Package Holidays and Package Tours Regulations 1992 Acts and Omissions of Suppliers e.g. Hoteliers, Transport & Excursion Providers

4. MANSLAUGHTER (CORPORATE) Directors or staff of individual Tour Operators can face imprisonment (not just fines!)

5. Why Is Safety Important ? Safety Provider Custome r Suppliers

6. You have a great idea ………now what? What is your organisations Health & safety policy Do you need a licence to operate? -UK -Destination What is the licensing criteria? How do you apply?

7. You have a great idea …………now what? Is it a requirement that you need a destination partner (Agent)? Public Liability Insurance – do you have it what does it cover 3 rd parties?

8. Fact finding What elements are included in your idea e.g.: –Accommodation –Food –Swimming –Transportation –Sporting activity – Trekking, white water rafting etc

9. Safety Assessment For each element a assessment of safety & health risks should be conducted - External Specialist appointed by you - An appropriately qualified person from your organisation

10. What is a Risk Assessment? A process to identify hazards assess both the probability and seriousness of them occurring and to take actions to mitigate them

11. Risk Assessment 7 Step Process –Identify Hazards –Decide who might be harmed and how –Evaluate the probability of occurrence –Evaluate the seriousness of occurrence –Record your findings –Take actions to mitigate the risk –Review progress

12. Risk Assessment When conducting a risk assessment, what standards should you measure against? –Local Law –UK Law –EU Law

13. Preferred Codes of Practice Fire safety Food Hygiene Pool Safety General Safety Beach Safety Children’s Clubs Villa Safety Incident Investigation Natural Disasters Communicable Diseases Recognised in 190 destinations

14. Customers Safety Safety literature, advice & training for customers Pre departure & in resort Health advice Safety equipment Rules of engagement Training Signing of a Disclaimer not a viable option will not stand up in court

15. Things do go wrong…

22. Have a documented incident management plan - Actions to take Record the details Obtain witness statements Take photographs Report incident to Head Office Offer support and assistance to guest

23. Conclusion –You need clear Authority – do not accept the Responsibility for Health & Safety without the Authority to manage it –Be focussed – Prioritise –Be practical – Supplier management of change –Be positive – sell the benefits of reduced adverse PR, complaints, claims and costs –Don’t try to do everything in one go –Get help and advice Get trained

24. Resources Federation of Tour Operators www.fto.co.ukwww.fto.co.uk British Standards Agency www.BSIgroup.comwww.BSIgroup.com Food Standards Agencywww.food.gov.ukwww.food.gov.uk Foreign Office www.fco.gov.ukwww.fco.gov.uk Trade Associations ABTA FTO AITO ABTOF STF Adventure Activities Licensing Authority –Solicitors Specialist Insurers Health & Safety Executive Local Authority courses Consultants