1. A Business Analyst's Guide to more Successful Projects March 2013 This presentation represents observations and opinions of the presenter and is not endorsed or supported in whole or in part by Sun Life Financial.

2.  15+ years of experience mentoring business analysts and establishing business analysis best practices  Certified Business Analysis Professional ™ (CBAP®)  Member of IIBA® since 2004  Waterloo-Wellington IIBA® Chapter board of directors member for six years – secretary (2005-07), president (2007-09) and past-president (2009-11) About Sandra Fickling Certified Business Analysis Professional™ is a trademark owned by International Institute of Business Analysis. CBAP® is a registered certification mark owned by International Institute of Business Analysis. This certification mark is used with the express permission of International Institute of Business Analysis. IIBA® is a registered trademark owned by International Institute of Business Analysis. 2

3.  WIIFY – What’s in it for you? We’re going to discuss:  What is project success?  What can BAs do to increase project success rates?  What can you do differently to influence project success in your organization? 3 WIIFY (Agenda)

4.  How would you define project success? 4 Project Success – What is it?

5.  According to the PMBOK ® Guide: “… success of the project should be measured in terms of completing the project within the constraints of scope, time, cost, quality, resources, and risk …” Project Success - Defined Source: Project Management Institute (2013) PMBOK® Guide, Fifth Edition. [Online] 5

6. Project Management Triangle Time Source: Tutorialspoint. (2013) Project Management Concepts. [Online] Available from: http://www.tutorialspoint.com/ [Accessed 08 March 2013] http://www.tutorialspoint.com/ 6

7. Project Management Triangle Time Cost Source: Tutorialspoint. (2013) Project Management Concepts. [Online] Available from: http://www.tutorialspoint.com/ [Accessed 08 March 2013] http://www.tutorialspoint.com/ 7

8. Project Management Triangle Time Cost Scope Source: Tutorialspoint. (2013) Project Management Concepts. [Online] Available from: http://www.tutorialspoint.com/ [Accessed 08 March 2013] http://www.tutorialspoint.com/ 8

9. Project Management Triangle Quality Time Cost Scope Source: Tutorialspoint. (2013) Project Management Concepts. [Online] Available from: http://www.tutorialspoint.com/ [Accessed 08 March 2013] http://www.tutorialspoint.com/ 9

10. Project Management Triangle Quality Time Cost Scope Source: Tutorialspoint. (2013) Project Management Concepts. [Online] Available from: http://www.tutorialspoint.com/ [Accessed 08 March 2013] http://www.tutorialspoint.com/ 10

11. PM Triangle + Resources Quality Time Cost Scope Resources Resources: People Processes Technology 11

12. PM Triangle + Resources + Risk Quality Time Cost Scope Resources R I S K 12

13. BA’s influence on “Scope” Quality Time Cost Scope Resources R I S K 13

14.  How can a BA impact:  “Scope”?  “Risks” that impact “Scope”? BA’s influence on “Scope” 14

15.  Some observations and opinions:  Thorough stakeholder analysis  Early elaboration of high level business requirements  Early agreement on expected project deliverables  Clear understanding of benefits and priorities  Diligent management of scope and interdependencies  Effective assessment of additional scope BA’s influence on “Scope” 15

16. BA’s influence on “Time” Quality Time Cost Scope Resources R I S K 16

17.  How can a BA impact:  “Time”?  “Resources” that impact “Time”?  “Risks” that impact “Time”? BA’s influence on “Time” 17

18.  Some observations and opinions:  Thorough stakeholder analysis  Wise technique selection  Effective BA planning  Strong proactive and assertive behaviors  Prompt issue escalation  Confirm time constraint requirements BA’s influence on “Time” 18

19. BA’s influence on “Cost” Quality Time Cost Scope Resources R I S K 19

20.  How can a BA impact:  “Cost”?  “Resources” that impact “Cost”?  “Risks” that impact “Cost”? BA’s influence on “Cost” 20

21.  Some observations and opinions:  Thorough stakeholder analysis  Quick determination of project scope  High quality requirements  Frequent revisit of priorities and benefits BA’s influence on “Cost” 21

22. 22 So, what do you think?

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