1. AiA Understanding Anticipation Expectations Confidence Patience Humility Belief Faith Hope Love

2. AiA Group Leader Instructions 1. Ask Open-ended Questions 2. Wait for a Response 3. Get Everyone to Participate 4. Keep Track of Time 5. Give Recognition 6. Keep Yourself Out of It 7. Find Key Points, Summarize 8. Listen for Ideas First

3. AiA Communicating Emotions 1. Small Talk 2. Talk About Things and People 3. Reveal Your Opinions, Thoughts, and Ideas 4.Your Emotions Talk 5. Talk About The Way You Feel and Who You Are 6.Peak Communications

4. AiA Emotional Responses 1. I’m Going to Act the Way I Feel 2. You’re Going to Act the Way I Feel 3. I Can’t Help the Way I Feel Right Now, But I Can Help the Way I Think and Act

5. AiA Three Ways to Solve People Problems 1. Change the situation. 2. Change the person. 3. Change yourself. Which solution is easiest?

6. AiA Understanding Others 1. Be tolerant of others. 2. Don’t expect people to be perfect. 3. Be sure you WANT to understand people. 4. Look for the good in others. 5. Learn to love the unlovable. 6. Hate the thing, not the person. 7. Get all the facts. 8. Have empathy. 9. Control your attitudes. 10. Develop a mental image.

7. AiA Motivation Power 1. Quit Your Job 2. Make the Decision 3. Benefits of Belief 4. Reject all Negative Thoughts 5.Identify Ways to Do a Better Job 6.Use Positive Affirmations

8. AiA I AM Recognizing Personal Worth And Value I CAN Recognizing Skills And Abilities I WILL Realizing Dreams Through Action You can change your life by changing your attitude.

9. AiA Leading By Attitude Let the other person criticize and advise you Work hard to make the other person successful Avoid ignoring others - do not pout, sulk, or carry grudges Learn to tolerate other’s weaknesses Take discourtesies, accusations and injustice calmly, even the ones you don’t deserve

10. AiA Six Steps for Solving Problems 1. Define The Problem 2. Define The Results That Are Expected 3. Collect Information, Facts, and Opinions 4. Creatively Generate All Possible Solutions 5. Choose The Best Solution 6. Act! Implement The Solution