1. Peggy Simpson– Director, Learning and Development Solutions www.mcstrategies.com 06/17/2010 Elsevier MC Strategies Administrator Roundtable Getting the Most from Your eLearning Program

2. Discussion  Defining Program Objectives  Gaining Acceptance  Expanding your Program  Let the tools work for you

3. Defining Program Objectives  What are the Important Initiatives? –Compliance –EHR or other System Training –Licensing and Certification –HIPAA –Coding and Revenue Cycle  How Do You Want to Organize? –Centralized program –Decentralized program  Define Responsibilities –Administrators –Managers –Learners

4. Determine Goals  You will no doubt have several goals for your learning program  Goals will change over time  Determine most important initiatives first and plan for your program –What are the Important Initiatives? Compliance – training large numbers with consistent standard EHR or other System Training – mandatory training from 3 rd party Licensing and Certification – recurring Coding and Revenue Cycle – focused departmental training first  Goals will help keep you focused on the right plan  Goals will help you define responsibilities  Goals will help you know when you succeed

5. Organization is Key Two Roles are a Must  Assign a Program Coordinator or Chief Learning Officer –Program Champion –Measures Results –Promotes Adoption –Administrative Leader –Familiar with organizational goals –Good communicator  Assign a System Administrator –Single contact for system configuration –Works closely with Program Coordinator –Technology familiar –Analytical –Good communicator

6. Organization is Key  Decide How to Administer the Program –Centralized Management –De-Centralized Management –Blended Management – centralized for some training, decentralized for others  Re-evaluate your program needs over time –Evolve management approach as program expands

7. Organization is Key Centralized program manage learning assignments from a central area Advantages: 1.Minimal Administrator Training required 2.Communications controlled from a single source 3.Fewer mis-steps in assignments Disadvantages: 1.Will require a full time person(s) 2.User engagement more difficult – system feels forced 3.More difficult to engage training for all needs

8. Organization is Key Decentralized program distribute assignment management across multiple administrators or managers Advantages: 1.Bring system responsibility closer to departmental activities 2.Allows for flexibility across departments 3.Fosters user engagement Disadvantages: 1.Requires more adherence to process to achieve standards 2.Requires more system administrator oversight 3.Communication challenges across those making assignments

9. Gaining Acceptance Participation must have value education must be part of the culture – worth doing  Promote the program – naming contest, team challenges  Communicate – recognize success, display progress  Offer interesting, relevant and new information  Get in their pockets – quick reference cards  Find local champions  Include participation in performance evaluations  Solicit feedback for improvements

10. Expanding your Program  Tap into organizational activities –Expanding services –Patient care topics –New improvement initiatives  Solicit needs from departments –New equipment or systems –Changing practices  ‘Advertise’ services to the organization  Offer self-improvement courses in addition to organizational  Solicit local authors – informal  formal learning  Measure the impact of learning on performance, patient safety, revenue/costs, and organizational goals

11. Let the System Help You  Announcements –Practice Changes –Communication – news, new initiatives, organizational announcements  Discussions –Collaboration –Create new content –Submit learning needs –Discuss application of learning to the unit –Document team meetings  Self-enrollment –Offer personal development and other course ware  References –Use the references section to link to popular sites