1. Team 2: Jason Nam Sharisse Turnbull Jesse Gentile

2.  Project Manager: Jesse Gentile  Sub Prime: Yoon Jeon  Additional Team members from other teams during original team structure: Jason Nam, Helen Lamb, Sharisse Turnbull

3.  After observations of the skate floor, input from Nicole, and team discussions, team two came up with the following target problems: * Decrease the accident rate of skaters. * Identify ways to standardise and maintain consistent floor guard behaviour. * Make Skate World less legally liable.  After observations of the skate floor, input from Nicole, and team discussions, team two came up with the following target problems: * Decrease the accident rate of skaters. * Identify ways to standardise and maintain consistent floor guard behaviour. * Make Skate World less legally liable.

4.  Mission: Generate, design and develop solutions to floor guard behaviour and customer safety issues, and provide a plan for evaluating the implementation of these solutions.  Objectives: 1. Devise effective, efficient and practical solutions 2. Decrease the accident rate of skaters 3. Identify ways to standardise and maintain consistent floor guard behaviour 4. Provide legal safeguards for the client’s organisation  Mission: Generate, design and develop solutions to floor guard behaviour and customer safety issues, and provide a plan for evaluating the implementation of these solutions.  Objectives: 1. Devise effective, efficient and practical solutions 2. Decrease the accident rate of skaters 3. Identify ways to standardise and maintain consistent floor guard behaviour 4. Provide legal safeguards for the client’s organisation

5.  As a team, 21 possible solutions were generated.  These were brought to the client for ranking & selection.  11 solutions were selected by the client.  As a team, 21 possible solutions were generated.  These were brought to the client for ranking & selection.  11 solutions were selected by the client.

6.  From the 11 possible solutions, 4 were selected as ideal for our team to work on.  DJ job  High Visibility Floor floor guard shirts  Quarterly feedback session  Devise incentive/punishment program.  From the 11 possible solutions, 4 were selected as ideal for our team to work on.  DJ job  High Visibility Floor floor guard shirts  Quarterly feedback session  Devise incentive/punishment program. Solutions 3 and 4 were combined into one feedback and incentive program.

7.  Yoon Jeon & Jesse Gentile created a work breakdown structure and a semester long calendar to guide team 2 in the development of the four solutions.

10.  Project Manager: Sharisse Turnbull  Sub Prime: Jesse Gentile  Additional Team members: Jason Nam

11.  As the semester moved along, team two realized the scope of the project was too large for the time available.  After consultation with the client, the project manager scaled back the scope of the project to the incentive and feedback solution.  As the semester moved along, team two realized the scope of the project was too large for the time available.  After consultation with the client, the project manager scaled back the scope of the project to the incentive and feedback solution.

12.  At least seven floor guards were interviewed to discover what motivated them and what incentives they would most appreciate.  From these, several incentives were selected for review by Nicole.  At least seven floor guards were interviewed to discover what motivated them and what incentives they would most appreciate.  From these, several incentives were selected for review by Nicole.

13.  A sketch for a feedback board was drawn up.  The board and incentive ideas were brought to Nicole for selection & review.  A sketch for a feedback board was drawn up.  The board and incentive ideas were brought to Nicole for selection & review.

15.  Project Manager: Jason Nam  Sub Primes: Jesse Gentile, Sharisse Turnbull

17.  The client tested the prototypes for two weeks.  Team two made observations of staff using or not using the feedback system

18.  Following input from the client and feedback, the final product was established.  No revisions were needed for the feedback notepads.  Minor changes were made to the motivation board.