2. Government-to-Business Portal Portals are emerging as new single points of access for citizens and businesses Brings citizen-centred functionality to online Government Key to overcoming lack of cross-agency cooperation Can deliver services based on customer needs and hide organisational complexity

3. eCitizen Centre Education Town Business Town Register Birth Going to School Get Married Start a Family

4. Cultural Challenges : #1 Strong Leadership Public sector reform process has led to greater focus on departmental objectives However, optimising the effectiveness of individual departments may lead to sub- optimisation at whole-of-Govt level Top leadership must set the tone for thinking “Many Agencies, One Government”

5. #1 Strong Leadership Established the Pro-Enterprise Panel comprising : Head of Civil Service, Permanent Secretaries Private Sector CEOs Seeks feedback on business rules which need to be changed; two week response time for agencies High level focus enables policy changes

6. #2 Cross-Agency Mindset Formation of Amoeba Teams Focus on cross-agency projects Focus on speed : 90 day life-span Hand-over to implementation team thereafter Amoeba Team for integrated business license approvals Led by young officers with no pre-conceived notions

7. Business Licensing Project : OASIS OASIS One-Form for registration & application of licences Information about licences Track status of registration and applications Single bill payment

8. #3 Role of Govt in Digital Era Need to examine role of Government in the digital era : Make basic information available online Yellow-Pages Rule : If the service can be provided by the market, Govt should stay out Facilitate public-private partnerships Example of Singapore Registry of Companies

9. Process Challenges : #1 Putting Govt Online Put online all Government transactions which can be online For mutual benefit : businesses have access to Govt anytime, anywhere; Govt gains by less data entry, fewer errors, and smoother data exchange Trade-off between cost and service quality, and between service channels

10. #2 Streamlining of processes Streamline to simplify administrative processes and improve response time : Review impediments to digitising services Set up Speed Teams for ENTreprises (STENT) Streamline Government procurement rules to reduce complexity and benefit from the Web

11. GeBiz Integrated, end-to-end, web-based system to facilitate online procurement for the Singapore public sector

12. Technology Challenges : #1 Service-wide ICT Infrastructure E-Government offers the possibility of strategic transformation in delivery of public services through technology Central deployment of ICT infrastructure can minimise costs and reduce time-to-market

13. Public e-Services Infrastructure (Psi) 1st ISP 2nd ISP Internet Public User Trusted User (Ministry) PSNet CSNet ISNet services & tools e.g. SMC & eService Generator Trusted User (StatutoryBoard) PSi services & tools e.g. SMC & eService Generator

14. #2 E-Service Enablers Authentication Need to manage tendency to over-declare authentication requirements many e-services do not require authentication Simple User ID and PIN can suffice in many e-services requiring confidentiality E-Payment Need for universal access and low cost, e.g. Internet Direct Debit

15. Conclusion Life events in starting your businesses Before you Start Govt Assistance Scheme Access Govt Research & Statistic Register your Business Register Name of Business Register Web Site Name IPR & Branding Registering Trade Mark & Design @ IPOS Find Employees Job Match @ MOM Training Incentive Schemes Company Tax & CPF Company Tax @ IRAS CPF Contribution Business Regulation Application of Licenses & Permits Find Office Space Application for JTC factory