2. The Exchange in Brief Darrin Rogers Chief Facility Manager, Pacific Region 1

3. Who We Are The New Exchange

4. 3 Our Leadership Commander MG Bruce Casella Deputy Commander BG Francis Hendricks Chief Operating Officer Michael Howard The Board of Directors

5. GUAM Exchange Pacific Region Commander Col Mark White USAF Senior Vice President Karin Duncan Sr Enlisted Advisor SGM James Pigford USA Vice President David Gentry JAPAN KOREA OKINAWA KWAJALEIN HAWAII ALASKA

6. Our Mission and Operations

7. Vision, Mission 6 Vision To be our Customers’ First Choice Mission It is the dual enduring Mission of the Army Air Force Exchange Service to provide quality merchandise and services to its customers at competitively low prices and to generate earnings which provide a dividend to support Morale, Welfare and Recreation (MWR) programs

8. 7 Exchange Budget – Who pays? 98% Exchange Dollars 2% Tax Dollars MWR Dividends Civilian Salaries Store Inventories Utilities Capital Investments Store Improvements Vehicles Distribution Operations Military Salaries Overseas Shipping Overseas Utilities Military Phone Operations OEF Support (2%)

9. You Save…

10. M ILITARY S TAR ® Offers You More! 10% Off First Day’s Purchases Free Standard Shipping* Competitive Interest Rate Exclusive Promotions Gasoline Discounts No Annual/No Late Payment Fees Exclusive Deployment Policy Customer Service 24/7 Helping build credit

11. MILITARY STAR ® TAKES A BITE OUT OF GAS SAVE 5¢ per Gallon of Gas purchased using your M IILITARY S TAR ® Card PLUS! Watch for periodic promotions with even more savings!

12. We Give Back 11

13. 2010 Pacific Dividend Distribution World Wide $253.6 Million to MWR Army $9.5 Million Air Force $9.3 Million Navy $0.5 Million Marines $16.3 Million Total 2010 Pacific Region Contributions: $35.7 Million

14. MWR/Services Dividends

15. EXCHANGE Dividends – Capital Improvements In addition to funding MWR/Services programs, Exchange earnings are used to build new stores or renovate existing facilities Funds to build these new or replacement facilities come almost entirely from the sale of merchandise and services Guam Alaska Okinawa Japan

16. What We Offer Bringing “Home” to You 15

17. Main Stores Express Stores (Shoppettes) Military Clothing Stores Theaters Car Care Centers Gas Stations Fast Food Restaurants Barber/Beauty/Spas/Nail Salons Laundry Dry Cleaning Furniture Stores Box Office Videos Vendors/Concessions Flower Shops Optical/Optometry The Exchange offers you…

18. The Exchange Food Operations