1. Support Services Department- Leadership Teams Involving Everyone in the Plan on a Page!

2. Two Objectives 1.) Make the department work better and 2.) Make the department a better place to work

3. Agenda Continuing with LEAN Continuing with LEAN Lunch Lunch Selecting a project for a KAIZEN/LEAN event Selecting a project for a KAIZEN/LEAN event Planning the Data Display Planning the Data Display Continuing with satisfaction data Continuing with satisfaction data

4. Implementing Continuous Process Improvement in Our Schools John Helbling, PE, CLSSBB Director, Lean and Six Sigma Outreach Alliant Energy

5. Agenda Continuing with LEAN Continuing with LEAN Lunch Lunch Selecting a project for a KAIZEN/LEAN event Selecting a project for a KAIZEN/LEAN event Planning the Data Display Planning the Data Display Continuing with satisfaction data Continuing with satisfaction data

7. Try it Out! Select a goal from your plan on a page Select a goal from your plan on a page Draft a SMART goal Draft a SMART goal Ensure it contains all components: Ensure it contains all components: Specific Specific Measurable Measurable Attainable Attainable Results-oriented Results-oriented Time Bound Time Bound Use the SMART goal worksheets for assistance Use the SMART goal worksheets for assistance

8. Serve our customers in a timely fashion Define it! Key Measures! Set Target!

9. Important Work Orders response time measured in number of days Six months to study & implement changes Percent of ….. July 2008 By July 2008, increase the percent of the 24 hour response time to Important work orders to 25% as measured by the follow-up survey.

11. Measuring Instrument

15. The Data Display What could it include? District Strategic Plan District Strategic Plan Department Plan on a Page Department Plan on a Page SMART Goals SMART Goals Charts & graphs Charts & graphs performance projections for goals with current and past performance Customer Feedback Customer Feedback The graphic representation of continuous improvement.

16. Data Display Begins with….. Alignment Alignment District Plan District Plan Division/ Division/ Department Plan Department Plan SMART Goals SMART Goals District Plan District Plan Division/ Division/ Department Plan Department Plan

17. SMART GoalsData Displays SMART Goal #1 SMART Goal #2 SMART Goal #3

20. Q.1: I had the necessary tools, resources, and\or training to be effective\efficient in completing my work today. Q.2: I could effectively serve my customers today within the parameters of our existing policies, procedures, and roles. Q.3: I received timely and appropriate communication as needed from my team and\or supervisor to complete my work today. Q.4: I received timely and appropriate communication from other Technology members to complete my work today.

22. Going Deeper with Survey Data

23. Leadership and Feedback… Leaders ask tough questions… Leaders ask tough questions… Leaders need thick skin… Leaders need thick skin… Continuous improvement is a process… Continuous improvement is a process… Stakeholder input will help us get better… Stakeholder input will help us get better… Survey data is based on perception… Survey data is based on perception… Using data in an integrated way… Using data in an integrated way…

24. Survey Data for DLTs 1.) Harris School Poll (school-based) 1.) Harris School Poll (school-based) All teachers & administrators All teachers & administrators Parents & students Parents & students Norm referenced and standardized Norm referenced and standardized Comparable data Comparable data 2.) Support Services Staff Survey 2.) Support Services Staff Survey Staff only Staff only Support service employees Support service employees Some questions from Harris School Poll Some questions from Harris School Poll No comparative data No comparative data

29. Team Time Options: Options: Review survey data and identify areas for improvement Review survey data and identify areas for improvement Continue planning your data display Continue planning your data display Complete the Lean Activity Selction worksheet Complete the Lean Activity Selction worksheet

30. Next Steps… Finalize 1 SMART goal/workgroup Finalize 1 SMART goal/workgroup Create your data display Create your data display Complete the LEAN selection worksheet to Jay by Feb. 1st Complete the LEAN selection worksheet to Jay by Feb. 1st Next Session: March 14 th Next Session: March 14 th Debriefing the LEAN/KAIZEN event Debriefing the LEAN/KAIZEN event Sharing photos of data display and the instrument used to collect data for SMART goals Sharing photos of data display and the instrument used to collect data for SMART goals