1. 7 th Annual User Group www.leicestershireparishcouncils.org THIS IS THE 7th ANNUAL USER GROUP of leicestershireparishcouncils.org

2. 7 th Annual User Group www.leicestershireparishcouncils.org Announcements Ray Smith Development & Community ICT Programme Manager ray.smith@leics.gov.uk

3. 7 th Annual User Group www.leicestershireparishcouncils.org Agenda – Part 1 Welcome - Coun. Lesley Pendleton A vision for service delivery - Ray Smith Services … How to - Tim Heeley Memorials - Liz Blood Financial Climate - Ray Smith Quick Break

4. 7 th Annual User Group www.leicestershireparishcouncils.org Agenda – Part 2 Local Council Issues - Austin Roberts Annual Progress - Tim Heeley What’s New?- Tim Heeley Parish Oscars - Ray Smith Q and A session - Ray Smith 12.30 - Lunch

5. 7 th Annual User Group www.leicestershireparishcouncils.org Welcome County Coun. Lesley Pendleton Chairman Leicestershire Rural Partnership Cabinet Member – Environment, Transport, Equalities

6. 7 th Annual User Group www.leicestershireparishcouncils.org 1.54 million

7. 7 th Annual User Group www.leicestershireparishcouncils.org A vision for joined- up service delivery Ray Smith Development & Community ICT Programme Manager ray.smith@leics.gov.uk

8. 7 th Annual User Group www.leicestershireparishcouncils.org Obstacle to data sharing

9. 7 th Annual User Group www.leicestershireparishcouncils.org Vision Consistent interface Shortest customer journey High quality experience Give them what they want In return – loyalty, satisfaction rating

10. 7 th Annual User Group www.leicestershireparishcouncils.org Example 1 – Faulty street light Customer in Market Harborough Assumes district council responsible Browses A-Z / location queried Directed to County or Parish report form Online form completed - Repairs triggered

11. 7 th Annual User Group www.leicestershireparishcouncils.org Example 2 – Abandoned car Person in Braunstone Goes to Town council site Search on ‘dumped car’ – Location queried Directed to Blaby District or Leicester City councils Online form completed - Removal of vehicle triggered Second person visits Police site Gets same user interface and quality of service

12. 7 th Annual User Group www.leicestershireparishcouncils.org Example 3 – Homelessness Customer in Bottesford Made Redundant Fears for mortgage payments/homelessness Visits LeicestershireVillages Council Services page – ‘H’ Homelessness & Prevention Follows link to Melton District information page Information enables them to stay in their home

13. 7 th Annual User Group www.leicestershireparishcouncils.org Example 4 – Pool for hols Parent in Hinckley Wants pool for children for summer holidays Goes to Hinckley & Bosworth District site Searches for pool adding her postcode Taken to nearest suitable pool, Pingles in Nuneaton, equipped for children with open-air section, slides and a baby section.

14. 7 th Annual User Group www.leicestershireparishcouncils.org ICT Community Infrastructure * Hosted & Supported LRALC - Leics & Rutland Association of Local Councils LRNHW - Leics & Rutland Neighbourhood Watch RCC - Rural Community Council VA - Council for Voluntary Services CCP - County Community Partnership VB - Volunteer Bureau LSR - Leicestershire Statistics & Research Online Freeuseit - LeicesterShire Waste Partnership WEB SERVICES A-Z Services Planning Community Data / Point X Authentication Service polygons Search configuration * CCP LEICESTERSHIRE CONSTABULARY COUNTY DISTRICTS x 7 * RCC * JITTY * FREEUSEIT * LSR Online * LRNHW VOICE RELAY * LRALC * LOCAL COUNCIL DATABASE * LEICESTERSHIRE PARISHCOUNCILS.ORG * LEICESTERSHIRE VILLAGES.COM * VA x 8 VB ONLINE BOOKINGS * LRP Oakleaves * COMMUNITY FORUMS

15. 7 th Annual User Group www.leicestershireparishcouncils.org Services … How to Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

16. 7 th Annual User Group www.leicestershireparishcouncils.org Joined up services

17. 7 th Annual User Group www.leicestershireparishcouncils.org Implementation of Services page

18. 7 th Annual User Group www.leicestershireparishcouncils.org The ‘complete’ page

19. 7 th Annual User Group www.leicestershireparishcouncils.org

20. The ‘incomplete’ page

21. 7 th Annual User Group www.leicestershireparishcouncils.org Access for disabled people Access to information Advertising Allotments Ancient monuments Animal fouling Arts and entertainment venues Bowls (game) Bridleways Burials Bus stops and shelters Car parks CCTV surveillance Cemeteries Charities Citizens Advice Bureaux Clocks Community centres Community development Community grants Conservation areas Council land & property Council offices Councillors Country parks Crime prevention Disabled parking Dog litter bins Entertainment and events Footpaths (rights of way) Halls for hire Leisure and culture Litter Litter bins Local history Markets Memorials Nature reserves Parish Councillors Parking Parks and gardens Parks and grounds maintenance Planning applications Playgrounds Public conveniences Public meetings Public services Records offices Sports and recreation facilities Sports grounds Street furniture Street lighting Twin towns and villages Verge maintenance Village greens Village halls Woodlands Young people's activities Youth services

22. 7 th Annual User Group www.leicestershireparishcouncils.org Page edit mode

23. 7 th Annual User Group www.leicestershireparishcouncils.org Save the changes

24. 7 th Annual User Group www.leicestershireparishcouncils.org Work in progress

25. 7 th Annual User Group www.leicestershireparishcouncils.org What the public see …

26. 7 th Annual User Group www.leicestershireparishcouncils.org Service details … Title Contact Description Location Availability Terms & Conditions Images Documents Links – Booking Form

27. 7 th Annual User Group www.leicestershireparishcouncils.org Joined up services

28. 7 th Annual User Group www.leicestershireparishcouncils.org 5 th Annual Usergroup www.leicestershireparishcouncils.org

29. 7 th Annual User Group www.leicestershireparishcouncils.org Memorials Elizabeth Blood War Memorials Project Coordinator

30. 7 th Annual User Group www.leicestershireparishcouncils.org Leicestershire and Rutland War Memorials Project: Care of War Memorials

31. 7 th Annual User Group www.leicestershireparishcouncils.org The War Memorials Project Definitive list and condition survey Raise awareness of conservation issues Support to the Armed Forces Recording - Location - Structure - Condition - Photographs Research - Histories - Biographies - Missing names - Sources of information

32. 7 th Annual User Group www.leicestershireparishcouncils.org War Memorial Information

33. 7 th Annual User Group www.leicestershireparishcouncils.org Pilot Results Memorials: 863 - 1165 Volunteers: 30 - 90 HER Records: 51 - 76

34. 7 th Annual User Group www.leicestershireparishcouncils.org >50 listed war memorials in Leicestershire and Rutland Get more information on the HER Mapping Heritage Gateway Historic Environment Record

35. 7 th Annual User Group www.leicestershireparishcouncils.org War Memorials Trust Grant scheme Grants showcase Regional volunteers Conservation advice Training & conference

36. 7 th Annual User Group www.leicestershireparishcouncils.org Condition Issues Vandalism/neglectMetallic staining, corrosion Damage, breaks, cracks, holes Dirt, discoloration Biological growth Weathering Unsafe/unkempt surroundings Deterioration of materials Bird guano, bat urine

37. 7 th Annual User Group www.leicestershireparishcouncils.org Conservation Issues

38. 7 th Annual User Group www.leicestershireparishcouncils.org Advice from Historic Buildings officers Quotes from specialists Funding requests/applications Recording and research already done – Leicestershire County Council www.warmemorials.org Care of War Memorials

39. 7 th Annual User Group www.leicestershireparishcouncils.org Web development Surveying Biographical research Post-1945 casualties Grants and restoration The Project 2010

40. 7 th Annual User Group www.leicestershireparishcouncils.org Financial Climate Ray Smith Development & Community ICT Programme Manager ray.smith@leics.gov.uk

41. 7 th Annual User Group www.leicestershireparishcouncils.org Current costs … Domain £40 + VAT every two years Unique parish website domain name: www.barwell-pc.org.uk Unique emails (creation and management): clerk@barwell-pc.org.uk chairman@barwell-pc.org.uk heritage.warden@woodhouseparishcouncil.org.uk Flexible web access to email Technical support / trouble shooting

42. 7 th Annual User Group www.leicestershireparishcouncils.org BREAK Quick 5 minutes Thanks

43. 7 th Annual User Group www.leicestershireparishcouncils.org THIS IS THE 7th ANNUAL USER GROUP of leicestershireparishcouncils.org

44. 7 th Annual User Group www.leicestershireparishcouncils.org Topical Issues Austin Roberts County Secretary Leicestershire & Rutland Association of Local Councils

45. 7 th Annual User Group www.leicestershireparishcouncils.org New model standing orders National Power of Well Being Boundary commission – three to two tiers? Review of National Training Strategy Long term business plan for NALC

46. 7 th Annual User Group www.leicestershireparishcouncils.org Local Quality Councils Charter with Districts Funding for developing new Local Councils Local Council of the year awards Council, Clerk, Council worker, Councillor, Much improved council Tighter budgets in principal councils

47. 7 th Annual User Group www.leicestershireparishcouncils.org Annual Progress Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

48. 7 th Annual User Group www.leicestershireparishcouncils.org Councils with sites 171 / 54 remaining

49. 7 th Annual User Group www.leicestershireparishcouncils.org

54. Domain type

55. 7 th Annual User Group www.leicestershireparishcouncils.org Email type

56. 7 th Annual User Group www.leicestershireparishcouncils.org What’s New? Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

57. 7 th Annual User Group www.leicestershireparishcouncils.org What’s new? Best Practise Pages Use of ‘Page Edit’ Alignment options Table tool Multimedia tool

58. 7 th Annual User Group www.leicestershireparishcouncils.org Rich text editor

59. 7 th Annual User Group www.leicestershireparishcouncils.org Private member area Link checker ALC database Context sensitive HELP What’s new?

60. 7 th Annual User Group www.leicestershireparishcouncils.org 5 th Annual Usergroup www.leicestershireparishcouncils.org

61. 7 th Annual User Group www.leicestershireparishcouncils.org Parish Oscars Presented by Councillor Lesley Pendleton

62. 7 th Annual User Group www.leicestershireparishcouncils.org Dawn Roach MEASHAM AWARD FOR … BEST SERVICES PAGE

63. 7 th Annual User Group www.leicestershireparishcouncils.org AWARD FOR … BEST FOI SECTION Christine Lord BROUGHTON ASTLEY

64. 7 th Annual User Group www.leicestershireparishcouncils.org AWARD FOR … INNOVATION LONG WHATTON

65. 7 th Annual User Group www.leicestershireparishcouncils.org AWARD FOR … BEST NEWCOMER Teresa Patchett BOTTESFORD

66. 7 th Annual User Group www.leicestershireparishcouncils.org AWARD FOR … BEST SMALL SITE Mike Toone WANLIP

67. 7 th Annual User Group www.leicestershireparishcouncils.org AWARD FOR … BEST LARGE SITE Christine Samuel KIBWORTH BEAUCHAMP

68. 7 th Annual User Group www.leicestershireparishcouncils.org Congratulations to everyone!

69. 7 th Annual User Group www.leicestershireparishcouncils.org Questions & Answers Community ICT Team

70. 7 th Annual User Group www.leicestershireparishcouncils.org LUNCH Please complete your feedback form Thanks