1. January 17, 2005 Brinley Franklin Vice Provost, University Libraries University of Connecticut Libraries LibQual+™ Management Information

3. LibQual+™ General Satisfaction Summary Perceived service met or exceeded minimum expectations for all user groups combined on all 22 questions. Areas where perceived service did not meet minimum expectations: - Print and/or electronic journal collections (-0.35) Graduate Students, (-0.53) Faculty - Print library materials (-0.19) Graduate Students, (-0.35) Faculty - Electronic information resources (-0.03) Graduate Students - A library website enabling me to locate information on my own (-0.02) Graduate Students, (-0.48) Faculty - Making electronic resources accessible from my home or office (-0.43) Faculty - Easy-to-access tools that allow me to find things on my own (-0.13) Faculty LibQUAL+™ - Spring 2004 Survey

4. LibQual+™ Undergraduate Scores among UConn Peers LibQUAL+™ - Spring 2004 Survey Service Quality

5. LibQual+™ Graduate Scores among UConn Peers Service Quality LibQUAL+™ - Spring 2004 Survey

6. LibQual+™ Faculty Scores among UConn Peers Service Quality LibQUAL+™ - Spring 2004 Survey

7. Historical Peers Service Quality LibQUAL+™ - Spring 2004 Survey

8. Potential Peers LibQUAL+™ - Spring 2004 Survey Service Quality

9. Aspirant Peers Service Quality LibQUAL+™ - Spring 2004 Survey

10. LibQual™ Score 2003 Total Expenditures (in $ Millions) LibQual+™ Overall Satisfaction Score vs. 2003 Expenditures LibQUAL+™ - Spring 2004 Survey

11. $Millions Spent per Point of LibQual™ Survey $ Millions LibQUAL+™ - Spring 2004 Survey

12. “I think that the ILL service is the 8 th wonder of the world. I cannot think of anyway that the library could be better than it is.” Faculty, Liberal Arts & Sciences “The single, and overwhelmingly, most important function the library provides me is electronic access to journals from my own office.” Faculty, Liberal Arts & Sciences “Access to ‘Full Text’ electronic journal articles needs to be expanded.” Graduate student, Agriculture & Natural Resources “I know when I graduate the first thing I’ll miss is the Babbidge Library. I’ve always received the best service and cooperation.” Graduate student, Engineering/Computer Science “I like the way we can take books out on loan, the do it your self. No need to wait in line. The idea of modernization is great! Keep going!” Graduate student, Liberal Arts & Sciences “There should be wireless Internet available on all levels of the Library.” Graduate student, Liberal Arts & Sciences “More group study rooms would be helpful.” Undergraduate student, Business “The Library needs more quiet space for individual users – especially with Internet connections.” Undergraduate student, Liberal Arts & Sciences LibQual+™ User Comments Spring, 2004

13. www.lib.uconn.edu brinley.franklin@uconn.edu